Using Virtual Assist
Step 9 The Virtual Assist queue window provides two options:
•Click Add information to provide the technician with information about your issue.
•Click the icon next to the Request Name line in the queue window to specify your name. By default, the computer name is used.
Step 10 When the technician initiates the session, the Virtual Assist toolbar appears in the bottom right of your screen. The technician now has control of your computer.
Step 11 For information on using Virtual Assist once the session is active, see “Using Virtual Assist” section on page 106.
SonicWALL SSL VPN 5.5 User Guide