SonicWALL manual SonicWALL SSL VPN 5.5 User Guide

Using Virtual Assist

•System Info -Displays detailed information about the customer’s computer.

•Reboot Customer - Reboot the customer’s computer. Unless you have Requested full control, the customer will be warned about and given the opportunity to deny the reboot. You can select either a basic reboot or to reboot into Safe Mode with Networking.

Note When rebooting, you will be prompted to enter the login credentials for the computer.

•Active Screens - Allows the technician to switch to a second monitor if the customer’s computer has more than one monitor configured, or display all monitors.

•Request Full Control - Technicians can request full control of a customer’s desktop, allowing them to reboot the system, delete files, or over-write files on the customer’s computer without the customer being repeatedly prompted for permission. Select Request Full Control under the Commands menu to issue a request that will appear on the customer’s desktop.

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