SonicWALL SonicWALL SSL VPN 5.5 manual Launching a Virtual Assist Technician Session

Using Virtual Assist

Launching a Virtual Assist Technician Session

To launch a Virtual Assist technician session to remotely assist customers, perform the following steps.

Step 1 Launch Virtual Assist and select the Technician Mode.

Step 2 In the Server pulldown menu, select the IP address or domain name of the SonicWALL SRA appliance.

Step 3 Enter the Username and Password for the technician account on the appliance. Step 4 Click Login.The Select Domain window displays.

Step 5 Select the Domain that the username is configured for and click OK.

86 SonicWALL SSL VPN 5.5 User Guide