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Sun Microsystems 6.0005E+11 manual Part 3- Troubleshooting

Models: 6.0005E+11

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Troubleshooting Install Error codes Symbols Hardware Indicators Connecting Cables Maintenance Cooling and Power Issues Reset logic 12Board Replacement

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Part 3— Troubleshooting

Chapter 9, Troubleshooting Overview	page 9-1
Chapter 10, Flow Diagrams for Troubleshooting	page 10-1

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Sun Microsystems 6.0005E+11 manual Part 3- Troubleshooting, Troubleshooting Overview Flow Diagrams for Troubleshooting

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Contents

Network Is the Computer Ultra Enterprise 6000/5000/4000 Systems Manual Please Recycle Contents O Boards and Components Clock Board Part 3-Troubleshooting Part 4-Service Information Part 5-Appendixes Scsi Devices Functional Description Ultra Enterprise 6000/5000/4000 Systems Manual-November Enterprise 6000/5000 Systems Enterprise 4000 System Xii Figures 14 Ejecting a Simm PCM Diagnosing AC/DC Power Problems 10-2 Figure B-1 Enterprise System Logical Organization Figure E-14 Removing the 200/240V Fan Tray Assembly Figure G-8 SBus I/O Board Connector Locations Ultra Enterprise 6000/5000/4000 Systems Manual-November Tables Xxii Tables Xxiii Xxiv How This Book Is Organized Preface Unix Commands Shell Prompts Typographic Conventions Application Title Part Number Related Documents Sun Welcomes Your Comments Ordering Sun Documents Xxx Preface Xxxi Xxxii Part 1- Product Description Page Product Overview Standard Features Ultra Enterprise 6000/5000/4000 Systems Manual-November With panels Without panels With rear screen Without rear screen Basic Deﬁnitions Server Orientation Option Enterprise Enterprise 5000/4000 Comments Internal Options Ultra Enterprise 6000/5000/4000 Systems Manual-November Safety Precautions Safety Precautions and Tools Requirements Problem Precaution Symbols OFF Marking Tools Required Part 2- System Components Page CPU/Memory Boards Components Handling Boards and Assemblies 1Filler Panel Enterprise 5000/4000 Only Filler Panels and Load Boards 2Load Board Enterprise 6000 Systems Only Hot-Plug Feature CPU/Memory Boards Removing a Board Removing a Board from a Powered On System UnlockedLocked 5CPU/Memory Board Removing a Board from a Nonpowered On System Board Slot Selection Installing a Board Slot # 0 2 4 6 Front View Rear View 7Enterprise 5000/4000 Board Locations Cooling and Power Issues See Figure Powered or NonPowered On System See Figure UltraSPARC Modules Handling Precautions Removing a Module 10Ultra Sparc Module Connector Detail Place the module in an antistatic bag 11UltraSPARC Module Removal and Replacement Installing a Module Tighten to 6 inch-pounds in the same tightening sequence 12Tightening Compression Connector Screws 13Layout of CPU/Memory Board Memory Modules SIMMs Removing a Memory Module Requirements Installing a Memory Module Installation Maximizing PerformanceAlign the Simm with the slot Notch alignment 16Installing a Simm Boards and Components Handling Boards and Assemblies Boards and Components 2Load Board Enterprise 6000 System Only Scsi Termination I/O Boards Tpe-link-test? Variable SOC SOC TPE Scsi UPA Removing a Board See -9 for positioning of extraction levers SBus I/O board Graphics I/O board Installing a Board Slot # 0 2 4 6 11Enterprise 5000/4000 Board Locations 12Board Replacement See Figure SBus Cards SBus SBus I/O board Graphics I/O board Removing an SBus Card Plastic Standoffs 15Removing or Installing an SBus Card 16SBus Card Rear Panel with Adapter Preparing to Install an SBus Card Remove the black plastic card retainer shipped with the card Link Integrity Test J0302 20Disabling and Enabling the Link Integrity Test Installing an SBus Card Graphics UPA Cards 21Graphics UPA Card Connector Location Removing a Graphics UPA Card 22Removing or Installing a Graphics UPA Card Remove the adapter bracket from the rear panel of the card Installing a Graphics UPA Card Removing a Fibre Card Fibre Cards Fiber Graphics I/O board SBus I/O board 24Removing or Installing a Fibre Card Installing a Fibre Card See -24 on Ultra Enterprise 6000/5000/4000 Systems Manual-November Disk Boards and Components Handling Boards and Assemblies Disk Boards and Components Scsi Termination Disk Boards Removing a Board See -5 for positioning of extraction levers See -5 on 6Enterprise 5000/4000 Board Locations Cooling and Power Issues 7Board Replacement See -4 on Cabling Issues for Enterprise 6000 Systems Disk DrivesRemoving a Disk Drive Remove the disk drive from its protective packaging Installing a Disk Drive Terminate the Scsi out connector, if necessary Ultra Enterprise 6000/5000/4000 Systems Manual-November Clock Board Jtag Handling Boards and Assemblies Clock Board Jtag Reset logic ConsoleBusClocks Removing a Clock Board 2Standalone Clock Board Installing a Clock Board Use the extraction levers to seat the board 3Clock Board Slot Location System Rear View Power Supplies Voltage Supply Use Distribution Peripheral Power Supply Replacing a Peripheral Power Supply Troubleshooting a Peripheral Power Supply See -3 and Figure Pull out the power supply Use the extraction levers to seat the power supply Slide the power supply toward the centerplane Be sure the green LED is lit Power/Cooling Module PCM Power Requirements + peripheral supply1 11-12 13-14 15-16 Cooling Requirements Replacing a PCM Troubleshooting a PCM Orientation for installation See -8 and Figure 9Replacing the PCM in the Enterprise 4000 System Check to be sure the green LED is lit Use the extraction lever to seat the power supply Ultra Enterprise 6000/5000/4000 Systems Manual-November Internal Scsi and Storage Devices CD-ROM TapeCD-ROM Tape and CD-ROM Drives Use and Maintenance Remove the panel and set it aside Remove the top panel Proceed to step Internal Scsi and Storage Devices 6Front Panel Bezel Notch Removing and Installing a Disk Drive Multi-Tape Tray and SPARCstorage LibraryExternal Disk Drives Troubleshooting Overview Flow Diagrams for Troubleshooting Part 3- TroubleshootingPage Troubleshooting Overview Using a TerminalPower on the terminal Set up the terminal Turn the keyswitch to the diagnostic position Hardware Indicators System Front Panel LEDs Clock Board LEDs3 CPU/Memory and I/O Board LEDs 2Board Status LED Codes Disk Board LEDs Power SuppliesPeripheral Power Supply Power/Cooling Modules PCMs Green Yellow Condition Disk Tray Indicators Diagnosing Problems Error MessagesBasic Deﬁnitions for the Card Cage SunVTS History Log OptionRunning prtdiag Show-devs Command Post and OpenBoot Solstice SyMON Reference Documents for POST/OpenBoot Determining the Device Names of the I/O Boards Speciﬁc Problems and SolutionsDescription of the Problem Failure of Network Communications Solution Resetting and Power Cycling the System from a Remote Console Ultra Enterprise 6000/5000/4000 Systems Manual-November Flow Diagrams for Troubleshooting Indication TEST/PROCEDURE Reference No AC or DC Power 2Diagnosing Operating System Problems 10.2 System Cannot Boot CPU/Memory boards are hot-pluggable Defective CPU/Memory Board Interface boards are hot-pluggable in many instances Defective I/O Interface Board Disk board is hot-pluggable Defective Disk Board 10.6 Defective Disk Drive 6Diagnosing Disk Drive Problems 7Diagnosing Power Supply Problems Defective Power Supplies Defective Clock Board Replace peripheral power supply End 10-10 Safety and Tools Powering Off and On Preparing for Service Part 4- Service InformationPage Safety and Tools 11-2 Safety and Tools 11-3 System Precautions Earth groundFrame or chassis ground Safety and Tools 11-5 11-6 Powering Off and On12 Powering Off the SystemEnterprise 6000/5000 Cabinet Systems Standby Enterprise 4000 System 2AC Power Switch Cabinet Server 3Keyswitch Standby Position Standalone Server Turn the AC power switch on the system rear off. See Figure Removing the External Cables 4AC Power Switch and Power Receptacle Standalone Server 5Rear Screen and Kick Panel Disconnect each cable from the I/O boards carefully Restarting the System Turn the key switch to Power on position 6Local/Remote Switch Watch the terminal screen for any Post error messages CPU 8Front Panel Status LEDs Cabinet Server Reading Boot Messages Post 12-12 Servicing Hot-Pluggable Components Preparing for Service Outer Cover Reference Guide Internal Access Enterprise 6000/5000 Systems Remove the bezel. Set the bezel aside CD-ROM/Tape Device DoorTop Front Bezel Press gently to engage the clasp 1Removing the Front Bezel Front Panels Hinged Door To remove the hinged door 3Removing the Rear Screen Panel Rear Screen Panel 4Removing the Side Panels Side Panels Fan Tray Fan tray Fan tray screen Loosen the two screws. See Figure Kick Panel 7Stabilizer Bar and Levelling Pads Stabilizer Bar Top Bezel Internal Access Enterprise 4000 System Scsi Tray Powering On the System 12-14 Part 5- Appendixes Page Physical Speciﬁcations Speciﬁcations Table A-3Cabinet Server Shipping Specifications Parameter Value Electrical Speciﬁcations Operating Nonoperating Environmental Requirements Functional Description System OverviewBoard Types Board SBus Enterprise 6000 Server System Packaging Enterprise 5000 Server Figure B-3Enterprise 5000 Server Enterprise 4000 Standalone Server Software Board Hot-Plug Procedures Figure B-5CPU/Memory Board CPU/Memory Board Slot Locations CPU ModulesSystem Master Board SIMMs Figure B-6SIMM Slot Locations Simm Selection Figure B-7SBus I/O Board Figure B-8Graphics I/O Board Disk Board Power SuppliesPower/Cooling Modules PCMs Network Interfaces Figure B-9Peripheral Power Supply Peripheral Power Supply Figure B-10 Clock Board CD-ROM/Tape Tray Disk Trays Ultra Enterprise 6000/5000/4000 Systems Manual-November Scsi Devices Scsi Tray Target IDsDisk Board Target IDs Location Internal Length Comments Scsi Cable Length 2 I/O Boards Rules for System ConﬁgurationCard Cage 1 CPU/Memory Boards Power Supplies and Fan Cooling Disk BoardMaximum SBus Modules CPU ModulesFiller Panels and Load Boards Memory Modules Scsi Connecting CablesDisk Drive Trays CD-ROM/Tape Drive Tray Video Interface FRU List Items Part Number Non-Chassis Field Replaceable Units FRUs To remove the fan tray screen System Cabinet Fan Tray AssemblyTo remove the fan tray assembly Enterprise 6000/5000 Systems To replace the fan tray assembly To remove the AC input cable assembly Completely power off the Enterprise systemTo replace the fan tray screen Figure E-2Opening the Power Connector Cover To replace the AC input cable assembly To remove the power sequencer Universal System Cabinet Power Sequencer CD Tray Power and Data Cable Assemblies To replace the power sequencerTo remove the cable assembly Remove the fan tray shelf cover Remove the side panel closest to the key switch assembly See Figure E-5 To replace the cable assembly Replace the side panel Key Switch AssemblyTo remove the key switch assembly Replace the fan tray shelf cover Ultra Enterprise 6000/5000/4000 Systems Manual-November Non-Chassis Field Replaceable Units FRUs Ultra Enterprise 6000/5000/4000 Systems Manual-November See Figure E-10 Ultra Enterprise 6000/5000/4000 Systems Manual-November Gently remove the key switch assembly from the cabinet To replace the key switch assembly Scsi Tape Adapter PCS Assembly To remove the Scsi adapter assemblyReplace the side panel closest to the key switch assembly To replace the Scsi adapter assembly Completely power off the Enterprise 6000 system Key Switch Adapter AssemblyTo remove the key switch adapter assembly To replace the key switch adapter assembly Locate the fan tray assembly at the back of the system Fan Tray Assembly, 200/240V Figure E-14Removing the 200/240V Fan Tray Assembly Carefully insert the fan tray assembly into the cabinet Remove the front bezel, hinged door and rear screen panel Remove all the boards and power suppliesCenterplane To remove the centerplane To replace the centerplane Lift the centerplane out and set it asidePlace the centerplane in the front chassis Replace all the boards and power supplies Fan Tray Assembly, 100V/240V Locate the fan tray assembly at the rear of the systemEnterprise 4000 System To replace the fan tray assembly Use the extraction lever to seat the fan tray assembly Figure E-16Removing the Top Bezel Gently insert the key switch assembly in the enclosure Replace the system key Power on the Enterprise system Lower the top bezelRemove the top bezel Figure E-18Removing the Scsi tray Replace the Scsi tray Replace the top bezel Illustrated Parts Breakdown IPB Table F-1List of Replaceable Components 1 General Category Description Part Number Table F-1List of Replaceable Components 3 Key Description Part Number PCM Table F-3Enterprise 6000 System, Rear View Key Description Part Number Table F-4SCSI Tape Adapter PCS Assembly Key Description Part Number SunCD 370-2203 Cable not shown Table F-8Fan Tray Assembly Table F-9Centerplane Assembly Table F-11 Table F-12CPU/Memory Board Key Description Part Number SBus I/O board assembly 501-2977 Table F-14Graphics I/O Board Assembly Key Description Part Number Clock board assembly 501-2975 Key Description Part Number Disk board assembly 501-3113 Key Description Part Number Load board assembly 501-3142 Under top panel Table F-19Enterprise 4000 System, Rear View Table F-20Key Switch Tray Table F-22Centerplane Assembly Key Description Part Number Pin terminator 150-2267 Connectors Figure F-1CPU/Memory Board Connector Locations Centerplane Connector Figure F-2CPU/Memory Board Centerplane Connector Location CPU Module Connectors Figure F-4CPU Module 0 Connector 144 Pin Location I/O Board Figure F-6CPU Module 0 Connector 288 Pin Location MII Figure F-12 SBus Connectors Figure F-12I/O Board SBus 2 Connector Locations UPA Connector Location MII Connector Ethernet Connector TPE Figure F-17I/O Board Fiber 1 Interface Connector Locations Fiber Interface Connectors Figure F-18I/O Board Scsi Connector Locations Scsi Connector Figure F-20Disk Board Centerplane Connector Location Scsi In Connector Figure F-22Disk Board Scsi Out Connector Location Lower Scsi Out Connector Figure F-24Clock Board Centerplane Connector Location Serial Port Connectors Figure F-26Serial Port a and B Connector Pinouts Keyboard and Mouse Connector Figure F-28Keyboard and Mouse Connector Pinouts CD-ROM Index Scsi Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Reader Comment Card

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