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Troubleshooting
Install
Error messages
Symbols
Hardware Indicators
Connecting Cables
Maintenance
Cooling and Power Issues
Reset logic
12Board Replacement
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Image 85
3
Extraction levers in extract/insert position
SBus I/O board
Graphics I/O board
Figure
3-9
I/O Boards
I/O Boards and Components
3-13
Page 84
Page 86
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Image 85
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Contents
Network Is the Computer
Ultra Enterprise 6000/5000/4000 Systems Manual
Please Recycle
Contents
O Boards and Components
Clock Board
Part 3-Troubleshooting
Part 4-Service Information
Part 5-Appendixes
Scsi Devices
Functional Description
Ultra Enterprise 6000/5000/4000 Systems Manual-November
Enterprise 6000/5000 Systems Enterprise 4000 System
Xii
Figures
14 Ejecting a Simm
PCM
Diagnosing AC/DC Power Problems 10-2
Figure B-1 Enterprise System Logical Organization
Figure E-14 Removing the 200/240V Fan Tray Assembly
Figure G-8 SBus I/O Board Connector Locations
Ultra Enterprise 6000/5000/4000 Systems Manual-November
Tables
Xxii
Tables Xxiii
Xxiv
How This Book Is Organized
Preface
Unix Commands
Shell Prompts
Typographic Conventions
Application Title Part Number
Related Documents
Sun Welcomes Your Comments
Ordering Sun Documents
Xxx
Preface Xxxi
Xxxii
Part 1- Product Description
Page
Product Overview
Standard Features
Ultra Enterprise 6000/5000/4000 Systems Manual-November
With panels Without panels
With rear screen Without rear screen
Basic Definitions
Server Orientation
Option Enterprise Enterprise 5000/4000 Comments
Internal Options
Ultra Enterprise 6000/5000/4000 Systems Manual-November
Safety Precautions
Safety Precautions and Tools Requirements
Problem Precaution
Symbols
OFF
Marking
Tools Required
Part 2- System Components
Page
CPU/Memory Boards Components
Handling Boards and Assemblies
1Filler Panel Enterprise 5000/4000 Only
Filler Panels and Load Boards
2Load Board Enterprise 6000 Systems Only
Hot-Plug Feature
CPU/Memory Boards
Removing a Board
Removing a Board from a Powered On System
UnlockedLocked
5CPU/Memory Board
Removing a Board from a Nonpowered On System
Board Slot Selection
Installing a Board
Slot # 0 2 4 6 Front View Rear View
7Enterprise 5000/4000 Board Locations
Cooling and Power Issues
See Figure
Powered or NonPowered On System
See Figure
UltraSPARC Modules
Handling Precautions
Removing a Module
10Ultra Sparc Module Connector Detail
Place the module in an antistatic bag
11UltraSPARC Module Removal and Replacement
Installing a Module
Tighten to 6 inch-pounds in the same tightening sequence
12Tightening Compression Connector Screws
13Layout of CPU/Memory Board
Memory Modules SIMMs
Removing a Memory Module
Requirements
Installing a Memory Module
Maximizing Performance
Installation
Align the Simm with the slot
Notch alignment
16Installing a Simm
Boards and Components
Handling Boards and Assemblies
Boards and Components
2Load Board Enterprise 6000 System Only
Scsi Termination
I/O Boards
Tpe-link-test? Variable
SOC
SOC TPE
Scsi
UPA
Removing a Board
See -9 for positioning of extraction levers
SBus I/O board Graphics I/O board
Installing a Board
Slot # 0 2 4 6
11Enterprise 5000/4000 Board Locations
12Board Replacement
See Figure
SBus Cards
SBus SBus I/O board Graphics I/O board
Removing an SBus Card
Plastic Standoffs
15Removing or Installing an SBus Card
16SBus Card Rear Panel with Adapter
Preparing to Install an SBus Card
Remove the black plastic card retainer shipped with the card
Link Integrity Test
J0302
20Disabling and Enabling the Link Integrity Test
Installing an SBus Card
Graphics UPA Cards
21Graphics UPA Card Connector Location
Removing a Graphics UPA Card
22Removing or Installing a Graphics UPA Card
Remove the adapter bracket from the rear panel of the card
Installing a Graphics UPA Card
Removing a Fibre Card
Fibre Cards
Fiber Graphics I/O board SBus I/O board
24Removing or Installing a Fibre Card
Installing a Fibre Card
See -24 on
Ultra Enterprise 6000/5000/4000 Systems Manual-November
Disk Boards and Components
Handling Boards and Assemblies
Disk Boards and Components
Scsi Termination
Disk Boards
Removing a Board
See -5 for positioning of extraction levers
See -5 on
6Enterprise 5000/4000 Board Locations
Cooling and Power Issues
7Board Replacement
See -4 on
Disk Drives
Cabling Issues for Enterprise 6000 Systems
Removing a Disk Drive
Remove the disk drive from its protective packaging
Installing a Disk Drive
Terminate the Scsi out connector, if necessary
Ultra Enterprise 6000/5000/4000 Systems Manual-November
Clock Board
Jtag
Handling Boards and Assemblies Clock Board
Jtag
ConsoleBus
Reset logic
Clocks
Removing a Clock Board
2Standalone Clock Board
Installing a Clock Board
Use the extraction levers to seat the board
3Clock Board Slot Location System Rear View
Power Supplies
Voltage Supply Use
Distribution
Peripheral Power Supply
Replacing a Peripheral Power Supply
Troubleshooting a Peripheral Power Supply
See -3 and Figure
Pull out the power supply
Use the extraction levers to seat the power supply
Slide the power supply toward the centerplane
Be sure the green LED is lit
Power/Cooling Module PCM
Power Requirements
+ peripheral supply1 11-12 13-14 15-16
Cooling Requirements
Replacing a PCM
Troubleshooting a PCM
Orientation for installation
See -8 and Figure
9Replacing the PCM in the Enterprise 4000 System
Check to be sure the green LED is lit
Use the extraction lever to seat the power supply
Ultra Enterprise 6000/5000/4000 Systems Manual-November
Internal Scsi and Storage Devices
CD-ROM
TapeCD-ROM
Tape and CD-ROM Drives
Use and Maintenance
Remove the panel and set it aside
Remove the top panel
Proceed to step
Internal Scsi and Storage Devices
6Front Panel Bezel
Notch
Multi-Tape Tray and SPARCstorage Library
Removing and Installing a Disk Drive
External Disk Drives
Troubleshooting Overview Flow Diagrams for Troubleshooting
Part 3- Troubleshooting
Page
Using a Terminal
Troubleshooting Overview
Power on the terminal Set up the terminal
Turn the keyswitch to the diagnostic position
Hardware Indicators
Clock Board LEDs
System Front Panel LEDs
3 CPU/Memory and I/O Board LEDs
2Board Status LED Codes
Peripheral Power Supply
Power Supplies
Power/Cooling Modules PCMs
Disk Board LEDs
Green Yellow Condition
Disk Tray Indicators
Error Messages
Diagnosing Problems
Basic Definitions for the Card Cage
History Log Option
SunVTS
Running prtdiag
Show-devs Command
Post and OpenBoot
Solstice SyMON
Reference Documents for POST/OpenBoot
Description of the Problem
Specific Problems and Solutions
Failure of Network Communications
Determining the Device Names of the I/O Boards
Solution
Resetting and Power Cycling the System from a Remote Console
Ultra Enterprise 6000/5000/4000 Systems Manual-November
Flow Diagrams for Troubleshooting
Indication TEST/PROCEDURE Reference
No AC or DC Power
2Diagnosing Operating System Problems
10.2 System Cannot Boot
CPU/Memory boards are hot-pluggable
Defective CPU/Memory Board
Interface boards are hot-pluggable in many instances
Defective I/O Interface Board
Disk board is hot-pluggable
Defective Disk Board
10.6 Defective Disk Drive
6Diagnosing Disk Drive Problems
7Diagnosing Power Supply Problems
Defective Power Supplies
Defective Clock Board
Replace peripheral power supply End
10-10
Safety and Tools Powering Off and On Preparing for Service
Part 4- Service Information
Page
Safety and Tools
11-2
Safety and Tools 11-3
Earth ground
System Precautions
Frame or chassis ground
Safety and Tools 11-5
11-6
Powering Off the System
Powering Off and On12
Enterprise 6000/5000 Cabinet Systems
Standby
Enterprise 4000 System
2AC Power Switch Cabinet Server
3Keyswitch Standby Position Standalone Server
Turn the AC power switch on the system rear off. See Figure
Removing the External Cables
4AC Power Switch and Power Receptacle Standalone Server
5Rear Screen and Kick Panel
Disconnect each cable from the I/O boards carefully
Restarting the System
Turn the key switch to Power on position
6Local/Remote Switch
Watch the terminal screen for any Post error messages
CPU
8Front Panel Status LEDs Cabinet Server
Reading Boot Messages
Post
12-12
Servicing Hot-Pluggable Components
Preparing for Service
Outer Cover Reference Guide
Internal Access Enterprise 6000/5000 Systems
Top Front Bezel
CD-ROM/Tape Device Door
Press gently to engage the clasp
Remove the bezel. Set the bezel aside
1Removing the Front Bezel
Front Panels Hinged Door
To remove the hinged door
3Removing the Rear Screen Panel
Rear Screen Panel
4Removing the Side Panels
Side Panels
Fan Tray
Fan tray Fan tray screen
Loosen the two screws. See Figure
Kick Panel
7Stabilizer Bar and Levelling Pads
Stabilizer Bar
Top Bezel
Internal Access Enterprise 4000 System
Scsi Tray
Powering On the System
12-14
Part 5- Appendixes
Page
Physical Specifications
Specifications
Table A-3Cabinet Server Shipping Specifications
Parameter Value
Electrical Specifications
Operating Nonoperating
Environmental Requirements
System Overview
Functional Description
Board Types
Board SBus
Enterprise 6000 Server
System Packaging
Enterprise 5000 Server
Figure B-3Enterprise 5000 Server
Enterprise 4000 Standalone Server
Software
Board Hot-Plug Procedures
Figure B-5CPU/Memory Board
CPU/Memory Board
System Master Board
CPU Modules
SIMMs
Slot Locations
Figure B-6SIMM Slot Locations
Simm Selection
Figure B-7SBus I/O Board
Figure B-8Graphics I/O Board
Power/Cooling Modules PCMs
Power Supplies
Network Interfaces
Disk Board
Figure B-9Peripheral Power Supply
Peripheral Power Supply
Figure B-10 Clock Board
CD-ROM/Tape Tray
Disk Trays
Ultra Enterprise 6000/5000/4000 Systems Manual-November
Scsi Tray Target IDs
Scsi Devices
Disk Board Target IDs
Location Internal Length Comments
Scsi Cable Length
Card Cage
Rules for System Configuration
1 CPU/Memory Boards
2 I/O Boards
Disk Board
Power Supplies and Fan Cooling
Maximum
CPU Modules
SBus Modules
Filler Panels and Load Boards
Memory Modules
Disk Drive Trays
Connecting Cables
CD-ROM/Tape Drive Tray
Scsi
Video Interface
FRU List Items Part Number
Non-Chassis Field Replaceable Units FRUs
To remove the fan tray assembly
System Cabinet Fan Tray Assembly
Enterprise 6000/5000 Systems
To remove the fan tray screen
To replace the fan tray assembly
Completely power off the Enterprise system
To remove the AC input cable assembly
To replace the fan tray screen
Figure E-2Opening the Power Connector Cover
To replace the AC input cable assembly
To remove the power sequencer
Universal System Cabinet Power Sequencer
To replace the power sequencer
CD Tray Power and Data Cable Assemblies
To remove the cable assembly
Remove the fan tray shelf cover
Remove the side panel closest to the key switch assembly
See Figure E-5
To replace the cable assembly
To remove the key switch assembly
Key Switch Assembly
Replace the fan tray shelf cover
Replace the side panel
Ultra Enterprise 6000/5000/4000 Systems Manual-November
Non-Chassis Field Replaceable Units FRUs
Ultra Enterprise 6000/5000/4000 Systems Manual-November
See Figure E-10
Ultra Enterprise 6000/5000/4000 Systems Manual-November
Gently remove the key switch assembly from the cabinet
To replace the key switch assembly
To remove the Scsi adapter assembly
Scsi Tape Adapter PCS Assembly
Replace the side panel closest to the key switch assembly
To replace the Scsi adapter assembly
To remove the key switch adapter assembly
Key Switch Adapter Assembly
To replace the key switch adapter assembly
Completely power off the Enterprise 6000 system
Locate the fan tray assembly at the back of the system
Fan Tray Assembly, 200/240V
Figure E-14Removing the 200/240V Fan Tray Assembly
Carefully insert the fan tray assembly into the cabinet
Centerplane
Remove all the boards and power supplies
To remove the centerplane
Remove the front bezel, hinged door and rear screen panel
Lift the centerplane out and set it aside
To replace the centerplane
Place the centerplane in the front chassis
Replace all the boards and power supplies
Locate the fan tray assembly at the rear of the system
Fan Tray Assembly, 100V/240V
Enterprise 4000 System
To replace the fan tray assembly
Use the extraction lever to seat the fan tray assembly
Figure E-16Removing the Top Bezel
Gently insert the key switch assembly in the enclosure
Lower the top bezel
Replace the system key Power on the Enterprise system
Remove the top bezel
Figure E-18Removing the Scsi tray
Replace the Scsi tray
Replace the top bezel
Illustrated Parts Breakdown IPB
Table F-1List of Replaceable Components 1
General Category Description Part Number
Table F-1List of Replaceable Components 3
Key Description Part Number
PCM
Table F-3Enterprise 6000 System, Rear View
Key Description Part Number
Table F-4SCSI Tape Adapter PCS Assembly
Key Description Part Number SunCD 370-2203
Cable not shown
Table F-8Fan Tray Assembly
Table F-9Centerplane Assembly
Table F-11
Table F-12CPU/Memory Board
Key Description Part Number SBus I/O board assembly 501-2977
Table F-14Graphics I/O Board Assembly
Key Description Part Number Clock board assembly 501-2975
Key Description Part Number Disk board assembly 501-3113
Key Description Part Number Load board assembly 501-3142
Under top panel
Table F-19Enterprise 4000 System, Rear View
Table F-20Key Switch Tray
Table F-22Centerplane Assembly
Key Description Part Number Pin terminator 150-2267
Connectors
Figure F-1CPU/Memory Board Connector Locations
Centerplane Connector
Figure F-2CPU/Memory Board Centerplane Connector Location
CPU Module Connectors
Figure F-4CPU Module 0 Connector 144 Pin Location
I/O Board
Figure F-6CPU Module 0 Connector 288 Pin Location
MII
Figure F-12
SBus Connectors
Figure F-12I/O Board SBus 2 Connector Locations
UPA Connector Location
MII Connector
Ethernet Connector TPE
Figure F-17I/O Board Fiber 1 Interface Connector Locations
Fiber Interface Connectors
Figure F-18I/O Board Scsi Connector Locations
Scsi Connector
Figure F-20Disk Board Centerplane Connector Location
Scsi In Connector
Figure F-22Disk Board Scsi Out Connector Location Lower
Scsi Out Connector
Figure F-24Clock Board Centerplane Connector Location
Serial Port Connectors
Figure F-26Serial Port a and B Connector Pinouts
Keyboard and Mouse Connector
Figure F-28Keyboard and Mouse Connector Pinouts
CD-ROM
Index
Scsi
Index-3
Index-4
Index-5
Index-6
Index-7
Index-8
Reader Comment Card
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