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Sun Microsystems 6.0005E+11 manual Ultra Enterprise 6000/5000/4000 Systems Manual-November

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Troubleshooting Install Error codes Symbols Hardware Indicators Connecting Cables Maintenance Cooling and Power Issues Reset logic 12Board Replacement

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E

Figure E-7Removing the Two Screws

That Attach the SCSI Tray to the Flange

E-12	Ultra Enterprise 6000/5000/4000 Systems Manual—November 1996

Page 259 Page 261

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Sun Microsystems 6.0005E+11 manual Ultra Enterprise 6000/5000/4000 Systems Manual-November

Page 259 Page 261

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Contents

Ultra Enterprise 6000/5000/4000 Systems Manual Network Is the Computer Please Recycle Contents O Boards and Components Clock Board Part 3-Troubleshooting Part 4-Service Information Part 5-Appendixes Functional Description Scsi Devices Ultra Enterprise 6000/5000/4000 Systems Manual-November Enterprise 6000/5000 Systems Enterprise 4000 System Xii Figures 14 Ejecting a Simm PCM Diagnosing AC/DC Power Problems 10-2 Figure B-1 Enterprise System Logical Organization Figure E-14 Removing the 200/240V Fan Tray Assembly Figure G-8 SBus I/O Board Connector Locations Ultra Enterprise 6000/5000/4000 Systems Manual-November Tables Xxii Tables Xxiii Xxiv Preface How This Book Is Organized Unix Commands Typographic Conventions Shell Prompts Related Documents Application Title Part Number Ordering Sun Documents Sun Welcomes Your Comments Xxx Preface Xxxi Xxxii Part 1- Product Description Page Standard Features Product Overview Ultra Enterprise 6000/5000/4000 Systems Manual-November With panels Without panels With rear screen Without rear screen Basic Deﬁnitions Server Orientation Internal Options Option Enterprise Enterprise 5000/4000 Comments Ultra Enterprise 6000/5000/4000 Systems Manual-November Safety Precautions and Tools Requirements Safety Precautions Symbols Problem Precaution OFF Tools Required Marking Part 2- System Components Page CPU/Memory Boards Components Handling Boards and Assemblies Filler Panels and Load Boards 1Filler Panel Enterprise 5000/4000 Only Hot-Plug Feature 2Load Board Enterprise 6000 Systems Only CPU/Memory Boards Removing a Board from a Powered On System Removing a Board UnlockedLocked Removing a Board from a Nonpowered On System 5CPU/Memory Board Installing a Board Board Slot Selection Slot # 0 2 4 6 Front View Rear View Cooling and Power Issues 7Enterprise 5000/4000 Board Locations Powered or NonPowered On System See Figure See Figure Handling Precautions UltraSPARC Modules 10Ultra Sparc Module Connector Detail Removing a Module 11UltraSPARC Module Removal and Replacement Place the module in an antistatic bag Installing a Module 12Tightening Compression Connector Screws Tighten to 6 inch-pounds in the same tightening sequence Memory Modules SIMMs 13Layout of CPU/Memory Board Removing a Memory Module Installing a Memory Module Requirements Align the Simm with the slot InstallationMaximizing Performance Notch alignment 16Installing a Simm Boards and Components Handling Boards and Assemblies Boards and Components Scsi Termination 2Load Board Enterprise 6000 System Only I/O Boards Tpe-link-test? Variable SOC SOC TPE Scsi UPA Removing a Board See -9 for positioning of extraction levers SBus I/O board Graphics I/O board Installing a Board Slot # 0 2 4 6 11Enterprise 5000/4000 Board Locations 12Board Replacement See Figure SBus Cards SBus SBus I/O board Graphics I/O board Plastic Standoffs Removing an SBus Card 15Removing or Installing an SBus Card Preparing to Install an SBus Card 16SBus Card Rear Panel with Adapter Link Integrity Test Remove the black plastic card retainer shipped with the card J0302 Installing an SBus Card 20Disabling and Enabling the Link Integrity Test 21Graphics UPA Card Connector Location Graphics UPA Cards Removing a Graphics UPA Card 22Removing or Installing a Graphics UPA Card Installing a Graphics UPA Card Remove the adapter bracket from the rear panel of the card Fibre Cards Removing a Fibre Card Fiber Graphics I/O board SBus I/O board 24Removing or Installing a Fibre Card Installing a Fibre Card See -24 on Ultra Enterprise 6000/5000/4000 Systems Manual-November Disk Boards and Components Handling Boards and Assemblies Disk Boards and Components Scsi Termination Disk Boards Removing a Board See -5 for positioning of extraction levers See -5 on 6Enterprise 5000/4000 Board Locations Cooling and Power Issues 7Board Replacement See -4 on Removing a Disk Drive Cabling Issues for Enterprise 6000 SystemsDisk Drives Installing a Disk Drive Remove the disk drive from its protective packaging Terminate the Scsi out connector, if necessary Ultra Enterprise 6000/5000/4000 Systems Manual-November Clock Board Handling Boards and Assemblies Clock Board Jtag Jtag Clocks Reset logicConsoleBus Removing a Clock Board Installing a Clock Board 2Standalone Clock Board Use the extraction levers to seat the board 3Clock Board Slot Location System Rear View Power Supplies Voltage Supply Use Peripheral Power Supply Distribution Troubleshooting a Peripheral Power Supply Replacing a Peripheral Power Supply See -3 and Figure Pull out the power supply Slide the power supply toward the centerplane Use the extraction levers to seat the power supply Power/Cooling Module PCM Be sure the green LED is lit Power Requirements Cooling Requirements + peripheral supply1 11-12 13-14 15-16 Troubleshooting a PCM Replacing a PCM Orientation for installation See -8 and Figure 9Replacing the PCM in the Enterprise 4000 System Use the extraction lever to seat the power supply Check to be sure the green LED is lit Ultra Enterprise 6000/5000/4000 Systems Manual-November Internal Scsi and Storage Devices CD-ROM TapeCD-ROM Use and Maintenance Tape and CD-ROM Drives Remove the top panel Remove the panel and set it aside Proceed to step Internal Scsi and Storage Devices 6Front Panel Bezel Notch External Disk Drives Removing and Installing a Disk DriveMulti-Tape Tray and SPARCstorage Library Part 3- Troubleshooting Troubleshooting Overview Flow Diagrams for TroubleshootingPage Power on the terminal Set up the terminal Troubleshooting OverviewUsing a Terminal Hardware Indicators Turn the keyswitch to the diagnostic position 3 CPU/Memory and I/O Board LEDs System Front Panel LEDsClock Board LEDs 2Board Status LED Codes Power Supplies Peripheral Power SupplyPower/Cooling Modules PCMs Disk Board LEDs Disk Tray Indicators Green Yellow Condition Basic Deﬁnitions for the Card Cage Diagnosing ProblemsError Messages Running prtdiag SunVTSHistory Log Option Post and OpenBoot Show-devs Command Reference Documents for POST/OpenBoot Solstice SyMON Speciﬁc Problems and Solutions Description of the ProblemFailure of Network Communications Determining the Device Names of the I/O Boards Solution Resetting and Power Cycling the System from a Remote Console Ultra Enterprise 6000/5000/4000 Systems Manual-November Flow Diagrams for Troubleshooting No AC or DC Power Indication TEST/PROCEDURE Reference 10.2 System Cannot Boot 2Diagnosing Operating System Problems Defective CPU/Memory Board CPU/Memory boards are hot-pluggable Defective I/O Interface Board Interface boards are hot-pluggable in many instances Defective Disk Board Disk board is hot-pluggable 6Diagnosing Disk Drive Problems 10.6 Defective Disk Drive Defective Power Supplies 7Diagnosing Power Supply Problems Replace peripheral power supply End Defective Clock Board 10-10 Part 4- Service Information Safety and Tools Powering Off and On Preparing for ServicePage Safety and Tools 11-2 Safety and Tools 11-3 Frame or chassis ground System PrecautionsEarth ground Safety and Tools 11-5 11-6 Enterprise 6000/5000 Cabinet Systems Powering Off and On12Powering Off the System Standby 2AC Power Switch Cabinet Server Enterprise 4000 System Turn the AC power switch on the system rear off. See Figure 3Keyswitch Standby Position Standalone Server 4AC Power Switch and Power Receptacle Standalone Server Removing the External Cables Disconnect each cable from the I/O boards carefully 5Rear Screen and Kick Panel Turn the key switch to Power on position Restarting the System Watch the terminal screen for any Post error messages 6Local/Remote Switch CPU Reading Boot Messages 8Front Panel Status LEDs Cabinet Server Post 12-12 Preparing for Service Servicing Hot-Pluggable Components Internal Access Enterprise 6000/5000 Systems Outer Cover Reference Guide CD-ROM/Tape Device Door Top Front BezelPress gently to engage the clasp Remove the bezel. Set the bezel aside Front Panels Hinged Door 1Removing the Front Bezel To remove the hinged door Rear Screen Panel 3Removing the Rear Screen Panel Side Panels 4Removing the Side Panels Fan Tray Fan tray Fan tray screen Kick Panel Loosen the two screws. See Figure Stabilizer Bar 7Stabilizer Bar and Levelling Pads Internal Access Enterprise 4000 System Top Bezel Powering On the System Scsi Tray 12-14 Part 5- Appendixes Page Speciﬁcations Physical Speciﬁcations Table A-3Cabinet Server Shipping Specifications Electrical Speciﬁcations Parameter Value Environmental Requirements Operating Nonoperating Board Types Functional DescriptionSystem Overview Board SBus System Packaging Enterprise 6000 Server Enterprise 5000 Server Enterprise 4000 Standalone Server Figure B-3Enterprise 5000 Server Board Hot-Plug Procedures Software CPU/Memory Board Figure B-5CPU/Memory Board CPU Modules System Master BoardSIMMs Slot Locations Simm Selection Figure B-6SIMM Slot Locations Figure B-7SBus I/O Board Figure B-8Graphics I/O Board Power Supplies Power/Cooling Modules PCMsNetwork Interfaces Disk Board Peripheral Power Supply Figure B-9Peripheral Power Supply Figure B-10 Clock Board Disk Trays CD-ROM/Tape Tray Ultra Enterprise 6000/5000/4000 Systems Manual-November Disk Board Target IDs Scsi DevicesScsi Tray Target IDs Scsi Cable Length Location Internal Length Comments Rules for System Conﬁguration Card Cage1 CPU/Memory Boards 2 I/O Boards Maximum Power Supplies and Fan CoolingDisk Board Filler Panels and Load Boards SBus ModulesCPU Modules Memory Modules Connecting Cables Disk Drive TraysCD-ROM/Tape Drive Tray Scsi Video Interface Non-Chassis Field Replaceable Units FRUs FRU List Items Part Number System Cabinet Fan Tray Assembly To remove the fan tray assemblyEnterprise 6000/5000 Systems To remove the fan tray screen To replace the fan tray assembly To replace the fan tray screen To remove the AC input cable assemblyCompletely power off the Enterprise system To replace the AC input cable assembly Figure E-2Opening the Power Connector Cover Universal System Cabinet Power Sequencer To remove the power sequencer To remove the cable assembly CD Tray Power and Data Cable AssembliesTo replace the power sequencer Remove the side panel closest to the key switch assembly Remove the fan tray shelf cover See Figure E-5 To replace the cable assembly Key Switch Assembly To remove the key switch assemblyReplace the fan tray shelf cover Replace the side panel Ultra Enterprise 6000/5000/4000 Systems Manual-November Non-Chassis Field Replaceable Units FRUs Ultra Enterprise 6000/5000/4000 Systems Manual-November See Figure E-10 Ultra Enterprise 6000/5000/4000 Systems Manual-November To replace the key switch assembly Gently remove the key switch assembly from the cabinet Replace the side panel closest to the key switch assembly Scsi Tape Adapter PCS AssemblyTo remove the Scsi adapter assembly To replace the Scsi adapter assembly Key Switch Adapter Assembly To remove the key switch adapter assemblyTo replace the key switch adapter assembly Completely power off the Enterprise 6000 system Fan Tray Assembly, 200/240V Locate the fan tray assembly at the back of the system Carefully insert the fan tray assembly into the cabinet Figure E-14Removing the 200/240V Fan Tray Assembly Remove all the boards and power supplies CenterplaneTo remove the centerplane Remove the front bezel, hinged door and rear screen panel Place the centerplane in the front chassis To replace the centerplaneLift the centerplane out and set it aside Replace all the boards and power supplies Enterprise 4000 System Fan Tray Assembly, 100V/240VLocate the fan tray assembly at the rear of the system To replace the fan tray assembly Use the extraction lever to seat the fan tray assembly Figure E-16Removing the Top Bezel Gently insert the key switch assembly in the enclosure Remove the top bezel Replace the system key Power on the Enterprise systemLower the top bezel Figure E-18Removing the Scsi tray Replace the Scsi tray Replace the top bezel Illustrated Parts Breakdown IPB Table F-1List of Replaceable Components 1 General Category Description Part Number Table F-1List of Replaceable Components 3 Key Description Part Number PCM Table F-3Enterprise 6000 System, Rear View Key Description Part Number Table F-4SCSI Tape Adapter PCS Assembly Key Description Part Number SunCD 370-2203 Cable not shown Table F-8Fan Tray Assembly Table F-9Centerplane Assembly Table F-11 Table F-12CPU/Memory Board Key Description Part Number SBus I/O board assembly 501-2977 Table F-14Graphics I/O Board Assembly Key Description Part Number Clock board assembly 501-2975 Key Description Part Number Disk board assembly 501-3113 Key Description Part Number Load board assembly 501-3142 Under top panel Table F-19Enterprise 4000 System, Rear View Table F-20Key Switch Tray Table F-22Centerplane Assembly Key Description Part Number Pin terminator 150-2267 Connectors Centerplane Connector Figure F-1CPU/Memory Board Connector Locations CPU Module Connectors Figure F-2CPU/Memory Board Centerplane Connector Location Figure F-4CPU Module 0 Connector 144 Pin Location Figure F-6CPU Module 0 Connector 288 Pin Location I/O Board MII SBus Connectors Figure F-12 UPA Connector Location Figure F-12I/O Board SBus 2 Connector Locations Ethernet Connector TPE MII Connector Fiber Interface Connectors Figure F-17I/O Board Fiber 1 Interface Connector Locations Scsi Connector Figure F-18I/O Board Scsi Connector Locations Scsi In Connector Figure F-20Disk Board Centerplane Connector Location Scsi Out Connector Figure F-22Disk Board Scsi Out Connector Location Lower Serial Port Connectors Figure F-24Clock Board Centerplane Connector Location Keyboard and Mouse Connector Figure F-26Serial Port a and B Connector Pinouts Figure F-28Keyboard and Mouse Connector Pinouts Index CD-ROM Scsi Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Reader Comment Card

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