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Troubleshooting
Install
Error codes
Symbols
Hardware Indicators
Connecting Cables
Maintenance
Cooling and Power Issues
Reset logic
12Board Replacement
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xxiv
Ultra Enterprise 6000/5000/4000 Systems
Manual
—
November
1996
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Contents
Ultra Enterprise 6000/5000/4000 Systems Manual
Network Is the Computer
Please Recycle
Contents
O Boards and Components
Clock Board
Part 3-Troubleshooting
Part 4-Service Information
Part 5-Appendixes
Functional Description
Scsi Devices
Ultra Enterprise 6000/5000/4000 Systems Manual-November
Enterprise 6000/5000 Systems Enterprise 4000 System
Xii
Figures
14 Ejecting a Simm
PCM
Diagnosing AC/DC Power Problems 10-2
Figure B-1 Enterprise System Logical Organization
Figure E-14 Removing the 200/240V Fan Tray Assembly
Figure G-8 SBus I/O Board Connector Locations
Ultra Enterprise 6000/5000/4000 Systems Manual-November
Tables
Xxii
Tables Xxiii
Xxiv
Preface
How This Book Is Organized
Unix Commands
Typographic Conventions
Shell Prompts
Related Documents
Application Title Part Number
Ordering Sun Documents
Sun Welcomes Your Comments
Xxx
Preface Xxxi
Xxxii
Part 1- Product Description
Page
Standard Features
Product Overview
Ultra Enterprise 6000/5000/4000 Systems Manual-November
With panels Without panels
With rear screen Without rear screen
Basic Definitions
Server Orientation
Internal Options
Option Enterprise Enterprise 5000/4000 Comments
Ultra Enterprise 6000/5000/4000 Systems Manual-November
Safety Precautions and Tools Requirements
Safety Precautions
Symbols
Problem Precaution
OFF
Tools Required
Marking
Part 2- System Components
Page
CPU/Memory Boards Components
Handling Boards and Assemblies
Filler Panels and Load Boards
1Filler Panel Enterprise 5000/4000 Only
Hot-Plug Feature
2Load Board Enterprise 6000 Systems Only
CPU/Memory Boards
Removing a Board from a Powered On System
Removing a Board
UnlockedLocked
Removing a Board from a Nonpowered On System
5CPU/Memory Board
Installing a Board
Board Slot Selection
Slot # 0 2 4 6 Front View Rear View
Cooling and Power Issues
7Enterprise 5000/4000 Board Locations
Powered or NonPowered On System
See Figure
See Figure
Handling Precautions
UltraSPARC Modules
10Ultra Sparc Module Connector Detail
Removing a Module
11UltraSPARC Module Removal and Replacement
Place the module in an antistatic bag
Installing a Module
12Tightening Compression Connector Screws
Tighten to 6 inch-pounds in the same tightening sequence
Memory Modules SIMMs
13Layout of CPU/Memory Board
Removing a Memory Module
Installing a Memory Module
Requirements
Installation
Maximizing Performance
Align the Simm with the slot
Notch alignment
16Installing a Simm
Boards and Components
Handling Boards and Assemblies
Boards and Components
Scsi Termination
2Load Board Enterprise 6000 System Only
I/O Boards
Tpe-link-test? Variable
SOC
SOC TPE
Scsi
UPA
Removing a Board
See -9 for positioning of extraction levers
SBus I/O board Graphics I/O board
Installing a Board
Slot # 0 2 4 6
11Enterprise 5000/4000 Board Locations
12Board Replacement
See Figure
SBus Cards
SBus SBus I/O board Graphics I/O board
Plastic Standoffs
Removing an SBus Card
15Removing or Installing an SBus Card
Preparing to Install an SBus Card
16SBus Card Rear Panel with Adapter
Link Integrity Test
Remove the black plastic card retainer shipped with the card
J0302
Installing an SBus Card
20Disabling and Enabling the Link Integrity Test
21Graphics UPA Card Connector Location
Graphics UPA Cards
Removing a Graphics UPA Card
22Removing or Installing a Graphics UPA Card
Installing a Graphics UPA Card
Remove the adapter bracket from the rear panel of the card
Fibre Cards
Removing a Fibre Card
Fiber Graphics I/O board SBus I/O board
24Removing or Installing a Fibre Card
Installing a Fibre Card
See -24 on
Ultra Enterprise 6000/5000/4000 Systems Manual-November
Disk Boards and Components
Handling Boards and Assemblies
Disk Boards and Components
Scsi Termination
Disk Boards
Removing a Board
See -5 for positioning of extraction levers
See -5 on
6Enterprise 5000/4000 Board Locations
Cooling and Power Issues
7Board Replacement
See -4 on
Cabling Issues for Enterprise 6000 Systems
Disk Drives
Removing a Disk Drive
Installing a Disk Drive
Remove the disk drive from its protective packaging
Terminate the Scsi out connector, if necessary
Ultra Enterprise 6000/5000/4000 Systems Manual-November
Clock Board
Handling Boards and Assemblies Clock Board
Jtag
Jtag
Reset logic
ConsoleBus
Clocks
Removing a Clock Board
Installing a Clock Board
2Standalone Clock Board
Use the extraction levers to seat the board
3Clock Board Slot Location System Rear View
Power Supplies
Voltage Supply Use
Peripheral Power Supply
Distribution
Troubleshooting a Peripheral Power Supply
Replacing a Peripheral Power Supply
See -3 and Figure
Pull out the power supply
Slide the power supply toward the centerplane
Use the extraction levers to seat the power supply
Power/Cooling Module PCM
Be sure the green LED is lit
Power Requirements
Cooling Requirements
+ peripheral supply1 11-12 13-14 15-16
Troubleshooting a PCM
Replacing a PCM
Orientation for installation
See -8 and Figure
9Replacing the PCM in the Enterprise 4000 System
Use the extraction lever to seat the power supply
Check to be sure the green LED is lit
Ultra Enterprise 6000/5000/4000 Systems Manual-November
Internal Scsi and Storage Devices
CD-ROM
TapeCD-ROM
Use and Maintenance
Tape and CD-ROM Drives
Remove the top panel
Remove the panel and set it aside
Proceed to step
Internal Scsi and Storage Devices
6Front Panel Bezel
Notch
Removing and Installing a Disk Drive
Multi-Tape Tray and SPARCstorage Library
External Disk Drives
Part 3- Troubleshooting
Troubleshooting Overview Flow Diagrams for Troubleshooting
Page
Troubleshooting Overview
Using a Terminal
Power on the terminal Set up the terminal
Hardware Indicators
Turn the keyswitch to the diagnostic position
System Front Panel LEDs
Clock Board LEDs
3 CPU/Memory and I/O Board LEDs
2Board Status LED Codes
Power Supplies
Peripheral Power Supply
Power/Cooling Modules PCMs
Disk Board LEDs
Disk Tray Indicators
Green Yellow Condition
Diagnosing Problems
Error Messages
Basic Definitions for the Card Cage
SunVTS
History Log Option
Running prtdiag
Post and OpenBoot
Show-devs Command
Reference Documents for POST/OpenBoot
Solstice SyMON
Specific Problems and Solutions
Description of the Problem
Failure of Network Communications
Determining the Device Names of the I/O Boards
Solution
Resetting and Power Cycling the System from a Remote Console
Ultra Enterprise 6000/5000/4000 Systems Manual-November
Flow Diagrams for Troubleshooting
No AC or DC Power
Indication TEST/PROCEDURE Reference
10.2 System Cannot Boot
2Diagnosing Operating System Problems
Defective CPU/Memory Board
CPU/Memory boards are hot-pluggable
Defective I/O Interface Board
Interface boards are hot-pluggable in many instances
Defective Disk Board
Disk board is hot-pluggable
6Diagnosing Disk Drive Problems
10.6 Defective Disk Drive
Defective Power Supplies
7Diagnosing Power Supply Problems
Replace peripheral power supply End
Defective Clock Board
10-10
Part 4- Service Information
Safety and Tools Powering Off and On Preparing for Service
Page
Safety and Tools
11-2
Safety and Tools 11-3
System Precautions
Earth ground
Frame or chassis ground
Safety and Tools 11-5
11-6
Powering Off and On12
Powering Off the System
Enterprise 6000/5000 Cabinet Systems
Standby
2AC Power Switch Cabinet Server
Enterprise 4000 System
Turn the AC power switch on the system rear off. See Figure
3Keyswitch Standby Position Standalone Server
4AC Power Switch and Power Receptacle Standalone Server
Removing the External Cables
Disconnect each cable from the I/O boards carefully
5Rear Screen and Kick Panel
Turn the key switch to Power on position
Restarting the System
Watch the terminal screen for any Post error messages
6Local/Remote Switch
CPU
Reading Boot Messages
8Front Panel Status LEDs Cabinet Server
Post
12-12
Preparing for Service
Servicing Hot-Pluggable Components
Internal Access Enterprise 6000/5000 Systems
Outer Cover Reference Guide
CD-ROM/Tape Device Door
Top Front Bezel
Press gently to engage the clasp
Remove the bezel. Set the bezel aside
Front Panels Hinged Door
1Removing the Front Bezel
To remove the hinged door
Rear Screen Panel
3Removing the Rear Screen Panel
Side Panels
4Removing the Side Panels
Fan Tray
Fan tray Fan tray screen
Kick Panel
Loosen the two screws. See Figure
Stabilizer Bar
7Stabilizer Bar and Levelling Pads
Internal Access Enterprise 4000 System
Top Bezel
Powering On the System
Scsi Tray
12-14
Part 5- Appendixes
Page
Specifications
Physical Specifications
Table A-3Cabinet Server Shipping Specifications
Electrical Specifications
Parameter Value
Environmental Requirements
Operating Nonoperating
Functional Description
System Overview
Board Types
Board SBus
System Packaging
Enterprise 6000 Server
Enterprise 5000 Server
Enterprise 4000 Standalone Server
Figure B-3Enterprise 5000 Server
Board Hot-Plug Procedures
Software
CPU/Memory Board
Figure B-5CPU/Memory Board
CPU Modules
System Master Board
SIMMs
Slot Locations
Simm Selection
Figure B-6SIMM Slot Locations
Figure B-7SBus I/O Board
Figure B-8Graphics I/O Board
Power Supplies
Power/Cooling Modules PCMs
Network Interfaces
Disk Board
Peripheral Power Supply
Figure B-9Peripheral Power Supply
Figure B-10 Clock Board
Disk Trays
CD-ROM/Tape Tray
Ultra Enterprise 6000/5000/4000 Systems Manual-November
Scsi Devices
Scsi Tray Target IDs
Disk Board Target IDs
Scsi Cable Length
Location Internal Length Comments
Rules for System Configuration
Card Cage
1 CPU/Memory Boards
2 I/O Boards
Power Supplies and Fan Cooling
Disk Board
Maximum
SBus Modules
CPU Modules
Filler Panels and Load Boards
Memory Modules
Connecting Cables
Disk Drive Trays
CD-ROM/Tape Drive Tray
Scsi
Video Interface
Non-Chassis Field Replaceable Units FRUs
FRU List Items Part Number
System Cabinet Fan Tray Assembly
To remove the fan tray assembly
Enterprise 6000/5000 Systems
To remove the fan tray screen
To replace the fan tray assembly
To remove the AC input cable assembly
Completely power off the Enterprise system
To replace the fan tray screen
To replace the AC input cable assembly
Figure E-2Opening the Power Connector Cover
Universal System Cabinet Power Sequencer
To remove the power sequencer
CD Tray Power and Data Cable Assemblies
To replace the power sequencer
To remove the cable assembly
Remove the side panel closest to the key switch assembly
Remove the fan tray shelf cover
See Figure E-5
To replace the cable assembly
Key Switch Assembly
To remove the key switch assembly
Replace the fan tray shelf cover
Replace the side panel
Ultra Enterprise 6000/5000/4000 Systems Manual-November
Non-Chassis Field Replaceable Units FRUs
Ultra Enterprise 6000/5000/4000 Systems Manual-November
See Figure E-10
Ultra Enterprise 6000/5000/4000 Systems Manual-November
To replace the key switch assembly
Gently remove the key switch assembly from the cabinet
Scsi Tape Adapter PCS Assembly
To remove the Scsi adapter assembly
Replace the side panel closest to the key switch assembly
To replace the Scsi adapter assembly
Key Switch Adapter Assembly
To remove the key switch adapter assembly
To replace the key switch adapter assembly
Completely power off the Enterprise 6000 system
Fan Tray Assembly, 200/240V
Locate the fan tray assembly at the back of the system
Carefully insert the fan tray assembly into the cabinet
Figure E-14Removing the 200/240V Fan Tray Assembly
Remove all the boards and power supplies
Centerplane
To remove the centerplane
Remove the front bezel, hinged door and rear screen panel
To replace the centerplane
Lift the centerplane out and set it aside
Place the centerplane in the front chassis
Replace all the boards and power supplies
Fan Tray Assembly, 100V/240V
Locate the fan tray assembly at the rear of the system
Enterprise 4000 System
To replace the fan tray assembly
Use the extraction lever to seat the fan tray assembly
Figure E-16Removing the Top Bezel
Gently insert the key switch assembly in the enclosure
Replace the system key Power on the Enterprise system
Lower the top bezel
Remove the top bezel
Figure E-18Removing the Scsi tray
Replace the Scsi tray
Replace the top bezel
Illustrated Parts Breakdown IPB
Table F-1List of Replaceable Components 1
General Category Description Part Number
Table F-1List of Replaceable Components 3
Key Description Part Number
PCM
Table F-3Enterprise 6000 System, Rear View
Key Description Part Number
Table F-4SCSI Tape Adapter PCS Assembly
Key Description Part Number SunCD 370-2203
Cable not shown
Table F-8Fan Tray Assembly
Table F-9Centerplane Assembly
Table F-11
Table F-12CPU/Memory Board
Key Description Part Number SBus I/O board assembly 501-2977
Table F-14Graphics I/O Board Assembly
Key Description Part Number Clock board assembly 501-2975
Key Description Part Number Disk board assembly 501-3113
Key Description Part Number Load board assembly 501-3142
Under top panel
Table F-19Enterprise 4000 System, Rear View
Table F-20Key Switch Tray
Table F-22Centerplane Assembly
Key Description Part Number Pin terminator 150-2267
Connectors
Centerplane Connector
Figure F-1CPU/Memory Board Connector Locations
CPU Module Connectors
Figure F-2CPU/Memory Board Centerplane Connector Location
Figure F-4CPU Module 0 Connector 144 Pin Location
Figure F-6CPU Module 0 Connector 288 Pin Location
I/O Board
MII
SBus Connectors
Figure F-12
UPA Connector Location
Figure F-12I/O Board SBus 2 Connector Locations
Ethernet Connector TPE
MII Connector
Fiber Interface Connectors
Figure F-17I/O Board Fiber 1 Interface Connector Locations
Scsi Connector
Figure F-18I/O Board Scsi Connector Locations
Scsi In Connector
Figure F-20Disk Board Centerplane Connector Location
Scsi Out Connector
Figure F-22Disk Board Scsi Out Connector Location Lower
Serial Port Connectors
Figure F-24Clock Board Centerplane Connector Location
Keyboard and Mouse Connector
Figure F-26Serial Port a and B Connector Pinouts
Figure F-28Keyboard and Mouse Connector Pinouts
Index
CD-ROM
Scsi
Index-3
Index-4
Index-5
Index-6
Index-7
Index-8
Reader Comment Card
