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TANDBERG MCU 4500, MSE 8510 manual and make the changes you require. See Logging using syslog

Models: MCU 4500 MSE 8510

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and make the changes you require. See Logging using syslog.

If you are experiencing complex issues that require advanced troubleshooting, you may need to collect information from the MCU logs. Typically, you will be working with Technical support who can help you obtain these logs.

The last 2000 status messages generated by the MCU are displayed in the Event log page. In general these messages are provided for information, and occasionally Warnings or Errors may be shown in the Event log. The presence of such messages is not cause for concern necessarily; if you are experiencing a specific problem with the operation or performance of the MCU, Technical support can interpret logged messages and their significance for you.

You can:

Change the level of detail collected in the traces by editing the Capture filter page. You should not modify these settings unless instructed to do so by Technical support

Display the log as text: go toand click

Change which of the stored Event log entries are displayed by editing the Display filter page

Send the event log to one or more syslog servers on the network for storage or analysis. The servers are defined in the Syslog page. For more information, refer to Logging using syslog

Empty the log by clicking

The capture filter allows you to change the level of detail to collect in the Event log traces.

.

Normally, the capture filter should be set to the default of Errors, Warnings and Information for all logging sources. There is no advantage in changing the setting of any source without advice from Technical support. The diagnostic information generated by the MCU can be very verbose and enabling excessive debugging without advice can cause the Event log to become full very quickly and is not advised.

The display filter allows you to view or highlight stored Event log entries. Normally, you should not need to view or modify any of the settings on this page.

You can configure the MCU to send event messages to up to four syslog servers. To add or remove a syslog server,

go to

and make the changes you require. See Logging using syslog .

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TANDBERG MCU 4500, MSE 8510 manual and make the changes you require. See Logging using syslog

Contents

Software version Codian MCU 4500 Series Codian MSE 8510 SeriesOnline help printable format Telephone +47 67 125 Telefax +47 67 125 Video +47 67 117 TANDBERG Philip Pedersens vei 20 1366 Lysaker NorwayE-mail tandberg@tandberg.com Page Page Page Page Page Using a web browser, enter the host name or IP address of the MCU and add the recording as an H.323 endpoint Go toi. Set the address as the recording number To exit DTMF navigation mode Dial using a standard E.164 phone numberEnter the IP address or host name of the MCU device To enter DTMF navigation modeTypically, you will have these options There are usually two configured options for next to the conference name The conference welcome message Using far-end camera controlsControlling conference views Understanding participants status Understanding in-conference status icons The zoom out menuYou are scrolling up through the layout views This participant has been given priority in the layout views This conference is being recorded conference settingsPage In this section Important participants combined with view focus Clipped panesVideo streams vs. fixed bitmap images Muted participants H.243 floor controlWhen considering which participants to show in which panes, a participants self view has the lowest priority. This has two main implications Page By comparison, there are some defined conference layouts, for example o decide to disconnect any other participants The MCU supports the following H.243 featuresWhere the conference supports floor and chair control participants in 1 x 1 view full-screen viewchoose See Using streaming to view conferences for more informationActive conferences Scheduled conferences Completed conferences in DescriptionAt least one of the registrations for this conference has failed PIN requiredCompleted conferences list See Conference ownership for additionalin the Active conferences list To remove all conferences from the list, click See Conference ownership for additionalUsing IDs and PINs Adding a conference Updating a conference Adding configured endpointshoc conferences with gatekeeper control must be PINsPINs Provides a level of security to conference access enabled on theparticipants can dial in using this number. Note configure the Numeric IDto H.243 floor and chair control Register ad hoc conferences with gatekeeper setting onon the Global conference settings page is set to Numeric ID and/or Guest numeric ID with theother participant is present is most appropriate for See Configuring streaming settings for additional Initial video status and Initial audio status settingsrefer to Configuring an H.323 endpoint and Configuring a SIP endpointMCU guarantees that this many video participants This setting only applies to scheduled conferencesWhen the MCU is not in port reservation mode When the MCU is not in port reservation modeDisplaying general status for additional neither Guest numeric ID nor Guest PIN both Guest numeric ID and Guest PIN orall participants are disconnected default Page This level of control permits the following operations This level of control permits the following operationsPage There are three types of media ports available on the MCU Page This affects the operation of the MCU in the following ways Text chat between conference participants Allowing graphical and textual markup of the content channelthese features require the web conferencing feature key H.239 video streams sent from the MCU to viewing H.323 endpointsPage content channel alongside the main video channel in a video-conferencing call that uses SIP. A SIP conference participant opens a BFCP channel to the MCU and contributes a video stream, such as that supplied by a second camera or an attached PC If the MCU is configured to allow encryption, each individual conference can be configured to either require encryption or to optionally use encryption. The MCU can send either encrypted or unencrypted content to different participants in a conference depending on the capabilities of those participants endpoints allow participant to contribute content video page channel video setting on theContent channel markup also has the following characteristics Markup of content channel video Text chat See port reservation for more information Sending messages to all participants Adding a VNC participant Adding pre-configured participantsAdding participants Viewing the participants list Customizing layout views Displaying conference statisticsTo call a participant with a SIP endpoint in to an active conference Configuring a SIP endpointparticipants layout display See Using pane placement belowlayouts conference layout see Customizing a participantsTo return to the Custom layout page, click There is a setting on the MCUs pane placement behaviorpage to control this behavior called Loudest speaker Page The current number of contributing audio-only participants The current number of contributing audio/video participantsThe current number of streaming participants watching the conference see Conference settings Viewing the conference participant list Controlling the near-end camera Managing a participants audio signalsDisplaying diagnostics for a participant Moving a participant Pre-configured participants Summary informationSee Adding participants Customizing layout views Selecting a custom participant view andCustomizing the user interface See Adding pre-configured participants for to Content channel video support disable optionThe MCU is unable to send encrypted content video to this participant video codec is on thepage chair control statistics for a participantchair control chair controluser interface See Content channel video support for additionalaudio in the conference stop muting participants layout viewSee Customizing layout viewsconnected, which have disconnected, and reasons See Customizing layout views participant parameters H.323 endpoint and/or Configuring a SIPSee Selecting a custom participant layout endpointClick on one of the magnifying options to zoom the view in or out Go toClick a Conference name and then click on a participants name Click theClick a Conference name and then click on a participants name is automatically chosen with the layoutsdelay added to the media to accommodate the feature key is present on the MCUsetting. Consistently large numbers typically imply potential network problemsPage content the actual video data is somehow in Video packet-level errors such as sequencethe actual video data in the packets is in error on. This is not the same as packets where theChannel bit rate if These are typically sent by any device that is for auditing bandwidth, errors, and so on by theThe number of fast update requests sent and A count of the number of sender report typeGo to see Conference settingsClick a conference name and then click on a participants name area simply disconnects the participant For tips on configuring gatekeepers, see Gatekeeper settingsDisplaying the auto attendant list Adding and updating an auto attendant Adding a custom bannerA thumbnail of the custom banner, if one has been specified See Gatekeeper settings and SIP settings for ports reservation, refer to Reservation of MCU mediaports reservation, refer to Reservation of MCU mediaGo to Click the name of a configured auto attendantRefer to the table below to determine the most appropriate settings Chooses the default Codian MCU graphic to use for your bannerTo add a new VNC endpoint, select To display the Endpoint List, go toTo add a new H.323 endpoint, select To add a new SIP endpoint, selectaddress!E.164 When you configure Call-in match parameters, anAdding and updating gateways enabled in the per-conference configuration Content contribution from endpoints setting from thesettings Conference settings page will be usedwhen only endpoints set to Automatic disconnection participants settingsWhen a participant disconnects from a Set to enabled if you want this endpoint to besettings encryption, refer to Configuring encryptionConfiguring SIP settings Outgoing transport on theendpoints default name can be the name of the When using LCS, the username that will bedefault name configured on the endpoint. It will also override any other default name that mightConference settings page will be used settingscourse of the conference by going to when only endpoints set to Automatic disconnection The IP address or host name of the gateway The descriptive name of the gatewayUse unit-wide setting this is the default To start the gatekeeper, go to Choose from the options the gatekeeper In the format X / Y where Y is the number ofThe ID which the registrant has registered with IDs can be numbers, H.323 IDs or prefixesModifying the admin User Modifying the guest User Click After entering the settings, clickThe required password, if any Verifies the required password Go toFully control conferences Users with this privilege level can Refer to the table below for assistance their settings. To display this list, go toThe access privileges associated with this user The configured image to display for this user 104passwords securely See Adding an H.323 endpoint for information Associated video endpoint as the same number. If atime you join a video conference. When the You can enter a new passwordVerify the new password This limits the setup you will need to do eachNote that the Motion/sharpness trade off setting for Conference settings Advanced settingsSee Port reservation modes for additional endpoints Preferred bandwidth from MCU valuesendpoints Preferred bandwidth to MCU values how participants display in layout viewsVCR and the MCU must be using appears on their endpoint when onetheir endpoint when a participant recording indicator to display, theRefer to Using in-conference features with video This setting controls for how long if at all This setting controls for how long if at all theWhen displayed, the Codian logo appears in the The duration of the message is configured usingNote that the Custom codec selection setting for an Note that the Custom codec selection setting for ansetting for calls from that endpoint When communicating with an endpoint, theresolutions in order to reduce the effect of endpoints video configuration. If you set thislower than the default 1400 bytes if there was a You should only enable this option if you arePrevents the MCU from showing conference participants display in layout views for morehow participants display in layout views When pane placement is in use, this option Understanding how participants display in layoutviews Select the delay to be applied to audio relative to video reservation modechair control the configured gatekeeper When this option is set, participants calling into acreated using either an auto attendant or via calls service prefix will be registered individually withDisplaying the built-in gatekeeper registration Gatekeeper settings Gatekeeper statuswhich case use MCU compatible use Gateway Cisco GK compatiblethe Mandatory H.323 ID to register will be used as Incoming calls to unknown E.164 number will be page see Configuring globalconferences with gatekeeper setting on the Prefix for MCU registrations see above, Codianpage see Configuring global usage is set to Disabledconference settings Displays the IP address of the gatekeeper the H.323 gatekeeper status will indicateregistrations page to the and clickType the ID, or a part of the ID for which you want to see details is set to No registration Configuring SIP endpoints for more informationis set to No registration the Default bandwidth from MCU Default bandwidth from MCU that is configured onpage Configuring global conference settings. Use this setting toencryption. Where encryption is required in the conference configuration, a SIP call must use SRTP. For more information about SIP encryption, refer to Configuring encryption settings thepage Configuring network servicesnumber conferencesconference you require and select the Streams setting updating conferences Viewing the conference participant list by the Display content in normal video channelspecified by the Outgoing content video codec setting This field sets a lower limit on the bandwidth ofenable the Automatically make content channel conference to either You canforce new ad hoc conferences to use encryption with SIP, below You must have the encryption feature key installed on your MCU o Encryption status to Enabled3. Go to and set Outgoing transport to TLS Encrypted SIP TLS is selectedEthernet status IP configuration settings IP status Ethernet configurationIdentifies the IP address of the name server actually lookup endpoint.codian.comWhen troubleshooting connectivity issues, this configuration, depending on the settings youconfiguration, depending on the settings you Shows the fixed hardware MAC Media AccessPort preferences IP routes configuration Current IP status Use these fields to define the type of IP addresses Configuring network settings. Selecting Port BPage Configuring SSL certificates management HTTPS feature key or an Encryptionfirmware Configuring streaming settings Configuring streaming settingschannel video support If a port is disabled, this option will be unavailableUpgrading the firmware and you have checked Upgrading the firmware and you have checkedsettings Allow/reject incoming and outgoing calls to theTo configure monitoring using SNMP, go to Unknownreceivers when someone tries to read or write a Select this check box to enable the MCU to send trapsSelect this check box to enable authentication selected to Enable traps above. AuthenticationDiffServ configuration Default settings About QoS configuration settings ToS configurationBits 0-2 set IP precedence the priority of the packet Audionot adjust for daylight saving automatically To configure Time settings, go toIf selected, use of the NTP protocol is Enabled on You must update the offset manually when the10. Shutdown and restart the MCU Upgrading the loader software image Enabling MCU featuresStoring user passwords securely Upgrading the main MCU software imagelink next to the feature key on the Select Hash stored passwords and clickClick the When the shutdown is complete, the button changes toTo shut down the MCU, follow these steps Go toresetting system time Conference status Video status Audio status Page The number of video streams being sent by the MCU Displays active audio participants using neither G.711 or G.722Video status displays an overview of current video resource use The number of video streams being received by the MCUPage To reset these values, click This is increased to 12 when running in SD mode 160 and make the changes you require. See Logging using syslog Page Syslog settings Using syslog To define a syslog server, simply enter its IP address and then click Page The current number of CDRs in the log Call Detail Record log controls Call Detail Record loginformation about CDR time field, below Downloading and clearing the log CDR log displayChanging the time and NTP’s UTC Offset on the Controlling the audio and visual muting of conference participants Controlling the auto-refreshing of status pages on the MCUControlling the display of thumbnail preview images Controlling the confirmation of participant disconnectionsUploading a customization package Viewing the available voice prompts Using default US English voice promptsVoice prompt specification Making the best possible recordings individual participant disconnections option and clickand locate the .package file on your computer section, uncheck Use customized voice promptsTo expand any list to show all customizations, click Uploading individual voice promptsDownloading individual voice prompts Downloading a customization package Deleting customized voice promptsto remove the voice prompt or your web browsers equivalentPlease enter the conference code now Im sorry, there is already a conference with that numberYour conference is now over. Goodbye Ill connect you to your conference nowPage are both unchecked is checked, that file will be usedEnsure that the FTP service is enabled on the 1. Ensure that the FTP service is enabled on the3. Copy this file and store it somewhere safe The backup process is now completeTo test connectivity with a remote device, go to the locality or city where the business is located The details of the business to which the certificate has been issuedthe country where the business is registered the state or province where the business is locatedNote that uploading a using TLS must have a certificate which is trustedBrowse to find the private key file that accompanies your certificate You can upload a trust store of certificates that the MCU willSpirit Corporation AES HMAC SHA1 Lua DHCP Polycom Inc Fraunhofer IIS CodianSoftware licenses NetBSD Info-ZIP Independent JPEG Group The OpenSSL ProjectCopyright 1999-2004 The NetBSD Foundation, Inc. All rights reserved Page =============================================================== ===== Copyright c 1998-2007 The OpenSSL Project. All rights reservedPage Copyright 1995-2003, SPIRIT Issue Date 29/07/2002Copyright c 2001, Dr Brian Gladman, Worcester, UK All rights reserved Issue Date 01/08/2005 Lua 5.0 license Issue Date 26/08/2003Copyright 2003-2004 Tecgraf, PUC-Rio Copyright 1995-2003 Internet Software Consortium All rights reserved Copyright 2004 Internet Systems Consortium, Inc. ISCMPEG-4 AAC audio coding technology licensed by Fraunhofer IIS