Toshiba GA-1040 manual Troubleshooting during Setup

66-4 Administering the GA-1040

Troubleshooting

Startup diagnostics are described in the Installation and Service Guide, which is the documentation for service technicians. Contact your authorized service/support center if you see any startup error messages on the GA-1040 Touch Panel Display, or if the GA-1040 does not reach Idle status.

Troubleshooting during Setup

The following section explains some error and alert messages that you may see during GA-1040 Setup that might not be self-explanatory.

In Network Setup, when you are configuring your IPX (Novell) connection, the GA-1040 queries the network for Novell file servers and print servers, and attaches to them temporarily. If a guest login is enabled, it will be used. If not, you are prompted to log in from the GA-1040 Touch Panel Display.

If the selected NetWare file server does not have a guest account, or if the guest account has expired or has been disabled by the NetWare supervisor, you are prompted to notify the IPX (Novell) administrator. In that case, you (or the supervisor) have two options:

•Enable a guest account on the NetWare server for the purpose of setup.

•Log in to a different account. At the ENTER LOGIN NAME screen, change the default name (guest) to supervisor or enter another valid login name. When you are prompted for a password, enter the correct password for the account you named.

For any Novell error, make sure:

•Your IPX (Novell) network is connected to the GA-1040.

•The NetWare server you are trying to access is running.

•The Novell network has been configured with at least one print server and queue for the GA-1040.

•You have the appropriate permissions.

•Each NetWare server is using one of the frame types you have set on the GA-1040 in Network/IPX/SPX Setup.