Chapter 48 Troubleshooting
48.2 ZyWALL Access and Login
I forgot the LAN IP address for the ZyWALL.
1The default LAN IP address is 192.168.1.1.
2Use the console port to log in to the ZyWALL.
3If you changed the IP address and have forgotten it, you might get the IP address of the ZyWALL by looking up the IP address of the default gateway for your computer. To do this in most Windows computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default Gateway might be the IP address of the ZyWALL (it depends on the network), so enter this IP address in your Internet browser.
4If this does not work, you have to reset the device to its factory defaults. See Section 2.3 on page 59.
I forgot the password.
1The default password is 1234.
2If this does not work, you have to reset the device to its factory defaults. See Section 2.3 on page 59.
I cannot see or access the Login screen in the web configurator.
1Make sure you are using the correct IP address.
•The default LAN IP address is 192.168.1.1.
•Use the ZyWALL’s LAN IP address when configuring from the LAN.
•Use the ZyWALL’s WAN IP address when configuring from the WAN.
•If you changed the LAN IP address (Section 6.7 on page 150), use the new IP address.
•If you changed the LAN IP address and have forgotten it, see the troubleshooting suggestions for I forgot the LAN IP address for the ZyWALL.
2Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.4.4 on page 56.
3Make sure your Internet browser does not block
4Make sure your computer's Ethernet adapter is installed and functioning properly.
5Make sure your computer is in the same subnet as the ZyWALL. (If you know that there are routers between your computer and the ZyWALL, skip this step.)
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ZyWALL 2WG User’s Guide |
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