Chapter 48 Troubleshooting
•If there is a DHCP server on your network, make sure your computer is using a dynamic IP address. See Appendix B on page 713. Your ZyWALL is a DHCP server by default.
6Reset the device to its factory defaults, and try to access the ZyWALL with the default IP address. See Section 2.3 on page 59.
7If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions.
Advanced Suggestions
•Try to access the ZyWALL using another service, such as Telnet. If you can access the ZyWALL, check the remote management settings, firewall rules, and SMT filters to find out why the ZyWALL does not respond to HTTP.
•If your computer is connected to the WAN port or is connected wirelessly, use a computer that is connected to a LAN port.
•You may also need to clear your Internet browser’s cache.
In Internet Explorer, click Tools and then Internet Options to open the Internet Options screen.
In the General tab, click Delete Files. In the
•If you disconnect your computer from one device and connect it to another device that has the same IP address, your computer’s ARP (Address Resolution Protocol) table may contain an entry that maps the management IP address to the previous device’s MAC address).
In Windows, use arp
I can see the Login screen, but I cannot log in to the ZyWALL.
1Make sure you have entered the user name and password correctly. The default user name is admin, and the default password is 1234. These fields are
2You cannot log in to the web configurator while someone is using the SMT, Telnet, or the console port to access the ZyWALL. Log out of the ZyWALL in the other session, or ask the person who is logged in to log out.
3Turn the ZyWALL off and on or disconnect and
4If this does not work, you have to reset the device to its factory defaults. See Section 2.3 on page 59.
I cannot access the SMT. / I cannot Telnet to the ZyWALL.
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