Chapter 48 Troubleshooting

See the troubleshooting suggestions for I cannot see or access the Login screen in the web configurator. Ignore the suggestions about your browser.

I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload new firmware.

See the troubleshooting suggestions for I cannot see or access the Login screen in the web configurator. Ignore the suggestions about your browser.

48.3 Internet Access

I cannot get a WAN IP address from the ISP.

1The ISP provides the WAN IP address after authenticating you. Authentication may be through the user name and password, the MAC address or the host name.

The username and password apply to PPPoE and PPPoA encapsulation only. Make sure that you have entered the correct Service Type, User Name and Password (be sure to use the correct casing). Refer to the WAN setup chapter (web configurator or SMT).

2Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.

3If the problem continues, contact your ISP.

I cannot access the Internet.

1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.4.4 on page 56.

2Make sure you entered your ISP account information correctly in the wizard, WAN screen or SMT menu. These fields are case-sensitive, so make sure [Caps Lock] is not on.

3If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless client are the same as the settings in the AP.

4Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.

5If the problem continues, contact your ISP.

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ZyWALL 2WG User’s Guide