ZyXEL Communications manual Resetting the NBG-417N to Its Factory Defaults, 195

Chapter 24 Troubleshooting

1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.5 on page 22.

2Reboot the NBG-417N.

3If the problem continues, contact your ISP.

The Internet connection is slow or intermittent.

1There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.5 on page 22. If the NBG-417N is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications.

2Check the signal strength. If the signal strength is low, try moving the NBG-417N closer to the AP if possible, and look around to see if there are any devices that might be interfering with the wireless network (for example, microwaves, other wireless networks, and so on).

3Reboot the NBG-417N.

4If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions.

Advanced Suggestion

• Check the settings for QoS. If it is disabled, you might consider activating it.

24.4Resetting the NBG-417N to Its Factory Defaults

If you reset the NBG-417N, you lose all of the changes you have made. The NBG- 417N re-loads its default settings, and the password resets to 1234. You have to make all of your changes again.

You will lose all of your changes when you push the RESET button.

To reset the NBG-417N,

1Make sure the power LED is on.

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