Chapter 35 Troubleshooting

35.3 Problem with the VDSL Connection

Table 89 Troubleshooting VDSL Connection

PROBLEM

CORRECTIVE ACTION

The VDSL link

Make sure the VDSL port is activated.

is down.

Check the port connection. Make sure the cable is faulty.

 

The VDSL port may be faulty. Try connecting to a different VDSL port on the switch.

 

The target transmission rate(s) may be too high. Set the switch to use a lower link

 

transmission rate.

 

The CPE device may be faulty. Try connecting another CPE device to the VDSL port.

 

 

Cannot send

Make sure the VDSL port is activated and that the physical link status is up.

traffic over the

Check that the traffic on this VDSL port is not blocked by the filter settings on the

VDSL link.

switch.

 

Check the MAC address learning limitation on the VDSL port. Make sure the

 

maximum number of MAC address is not reached or turn off this feature.

 

Make sure the VDSL client IP address is configured correctly.

 

Check the VLAN settings on the switch. Make sure the VLAN group, VLAN ID and

 

egress settings are correct on the VDSL port.

 

 

35.3.1 Pop-up Windows, JavaScripts and Java Permissions

In order to use the web configurator you need to allow:

•Web browser pop-up windows from your device.

•JavaScripts (enabled by default).

•Java permissions (enabled by default).

"Internet Explorer 6 screens are used here. Screens for other Internet Explorer versions may vary.

35.3.1.1Internet Explorer Pop-up Blockers

You may have to disable pop-up blocking to log into your device.

Either disable pop-up blocking (enabled by default in Windows XP SP (Service Pack) 2) or allow pop-up blocking and create an exception for your device’s IP address.

35.3.1.1.1Disable pop-up Blockers

1In Internet Explorer, select Tools, Pop-up Blocker and then select Turn Off Pop-up Blocker.

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VES-1616F-3x Series User’s Guide