Dell C8000 - page 274

274 Troubleshooting

Contents

Main Notes, Cautions, and Warnings Contents 1 About the System . . . . . . . . . . . . . . . . . . 11 2 Using the System Setup Program . . . . . 67 Page 3 Installing System Components . . . . . . . 187 4 Rack Mount Configuration . . . . . . . . . . 221 5 Troubleshooting. . . . . . . . . . . . . . . . . . . 251 Page 7 Jumpers and Connectors. . . . . . . . . . . . 285 8 Getting Help. . . . . . . . . . . . . . . . . . . . . . 289 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291 About the System Accessing System Features During Startup Front-Panel Features and Indicators NOTE: Page Back-Panel Features and Indicators Page NOTE: 18 Server Enclosure Indicator Codes Page NIC Indicator Codes Page Sled Bay Numbering Fan Bay Numbering Page Page Sled Features Compute Sleds Page Page Page Page Page Page Page Storage Sleds Page Page Page Page Page Page Page POST Error Codes Collecting System Event Log for Investigation Page Page Page Page Page Page Page 50 System Event Log Processor Error Message: Processor Sensor, IERR error, Processor 1 Memory Ecc Message: Memory Sensor, Correctable ECC error, SBE warning threshold, CPU1 DIMM_A1 Page PCIe Error Message: Critical Interrupt Sensor, PCI PERR, Device#, Function#, Bus# 54 IOH Core Error Message: Critical Interrupt Sensor, Fatal Error, xxxx bit, QPI[0] Error SB Error Message: Critical Interrupt Sensor, Correctable, MCU Parity Error 56 POST Start Event Message: System Event, POST starts with BIOS xx.xx.xx POST End Event 58 POST Error Code Event Message: System Firmware Progress, POST error code: UBLBh. BIOS Recovery Event ME Fail Event SEL Generator ID BMC Page Page Page Page Other Information You May Need Using the System Setup Program System Setup Menu System Setup Options at Boot Using the System Setup Program Navigation Keys General Help Console Redirection Enabling and Configuring Console Redirection Page Page Page Page Main Menu Main Screen System Settings NOTE: Page Advanced Menu Power Management Power Management NOTE: 80 Chassis Power Management NOTE: Page Page Boundaries of PSU Configuration 84 Scroll to this item and press <Enter> to view the following screens. NOTE: 86 NOTE: Emergency Throttling CPU Configuration CPU Configuration 90 NOTE: Prefetch Configuration Memory Configuration Page 94 NOTE: Page SATA Configuration Page PCI Configuration PCI Configuration NOTE: Page Embedded Network Devices Page Active State Power Management Configuration Active State Power Management Configuration Page USB Configuration USB Configuration Security Menu 108 WARNING: NOTE: Server Menu Page Set BMC LAN Configuration Page Remote Access Configuration Page View System Log Boot Menu Page Exit Menu Exit Options Page Command Line Interfaces for System Setup Options Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 144 NOTE: IPMI Command List Page Page Page Page Page Page Page Page Power Management Settings Page SNMP About MIB and Traps SNMP Support for the Server Enclosure Fan Controller Board Page 158 FCB Firmware Behavior The following table lists the FCB firmware behavior. Page Page FCB SNMP MIB Page Page Page Using the System Setup Program 165 Table 2-22. FCB SNMP MIB 166 NOTE: SNMP Support for the External PDU Power Management Controller Board Page PMC Firmware Behavior The following table lists the PMC firmware behavior. Page PMC SNMP MIB Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Installing System Components Safety Instructions About the Illustrations Recommended Tools Inside the System Sled Blank Removing a Double-Wide Sled Blank Installing a Double-Wide Sled Blank Removing a Single-Wide Sled Blank Installing a Single-Wide Sled Blank Compute Sleds Removing a Compute Sled Page Installing a Compute Sled Storage Sled Removing a Storage Sled Installing a Storage Sled Power Sled Page 198 Inside a Power Sled Removing a Power Sled Page Installing a Power Sled Removing the PSU1/3 Module Assembly 202 Installing the PSU1/3 Module Assembly Removing the PSU2/4 Module Assembly Installing the PSU2/4 Module Assembly Removing the PSU Module Installing the PSU Module Fan Modules Removing a Fan Module Installing a Fan Module Front Panel Board Removing the Front Panel Board Installing the Front Panel Board Fan Controller Board Removing the Fan Controller Board Installing the Fan Controller Board Backplane/Fan Bay Cage Removing the Backplane/Fan Bay Cage Page Page Page Installing the Backplane/Fan Bay Cage PDU Power Supply PDU Power Supply Indicator Code Removing a PDU Power Supply Page Installing a PDU Power Supply Page Rack Mount Configuration Installation Guidelines Recommended Tools Installation Tasks Installing the Tool-Less Rail Solution in the Rack Page Page Page Page Removing Sled Modules from the Server Enclosure Installing the Server Enclosure into the Rack Page Replacing Sled Modules in the Server Enclosure Installing the External PDU into the Rack Page Page Page Page FRONT Connecting the Power Cables Connecting the Power Cables to the Server Enclosure with Internal Power Source Connecting the Power Cable to the Server Enclosure with External Power Source Connecting the Server Enclosure to a Rack PDU Page 5 Close the cable cover and secure to the PDU. See Figure4-15. Connecting a Network Switch to a Rack PDU Connecting the PDU to the Network Page Page Powering Up the Systems Page Page Page Page Troubleshooting Safety FirstFor You and Your System Installation Problems Troubleshooting System Startup Failure Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting a USB Device Troubleshooting a Serial I/O Device Troubleshooting a NIC Troubleshooting a Wet Enclosure Troubleshooting a Damaged Enclosure Troubleshooting 257 Troubleshooting Enclosure Fan Modules Fan Module (Fan Controller Firmware) Thermal Behavior Per Sled Table 5-1. Fan Module (Fan Controller Firmware) Thermal Behavior Per Sled 258 Fan Controller Firmware Response Table 5-2. Case Scenario 1 Table 5-1. Fan Module (Fan Controller Firmware) Thermal Behavior Per Sled Page Page Page Troubleshooting Cooling Problems Page Page Air Inlet Temperature Threshold Settings NOTE: 266 NOTE: Troubleshooting Sled Components Troubleshooting System Memory Page Troubleshooting a Hard-Drive Troubleshooting Expansion Cards Troubleshooting Processors Troubleshooting the System Board Troubleshooting the System Battery IRQ Assignment Conflicts Page Updating Firmware Images and Monitoring the PDU Power Status Verifying and Updating the Fan Controller Board Firmware Via the Compute Sled Viewing the Fan Controller Board Firmware Version Information Updating the Fan Controller Board Firmware Verifying and Updating the Fan Controller Board Firmware Via SNMP Before You Begin Checking FCB Indicators Resetting the FCB Network Connection Viewing or Changing the FCB Configuration Information Configuring the SNMP Traps Updating the FCB Firmware Viewing the FCB Firmware Version Information Monitoring the External PDU Power Status and Updating the PDU PMC Firmware Before You Begin Checking PDU Indicators Resetting the PDU Network Connection Viewing or Changing the PMC Configuration Information Configuring the SNMP Traps Updating the PMC Firmware Viewing the PMC Firmware Version Information Jumpers and Connectors Server Enclosure Boards Front Panel Board Connectors 286 Fan Controller Board Connectors Power Management Board Connectors Page Getting Help Contacting Dell Page Index A B C D I M P R S Page T