Network Discovery
Check that your maintenance license is current
To check that you are still entitled to support
1Click Status > Current Settings > Installed Licenses
2See the value of the attribute, “Maintenance valid until:”
Check that you have the latest software components
Peregrine continually improves Network Discovery with new software components to handle new devices on the market and in your network.
Note: All downloadable components are cumulative; that is, the latest version includes all earlier improvements.
To check that you have the latest software components
1Click Status > Current settings > Installed components
2In particular, see the value of the attributes, “jay”, “rulebase”, and “servicepack”.
Note: Peregrine Systems Customer Support may also ask you to ensure that other components are also active and installed. For instance, the hydra module and jay packages are tightly coupled and you may require a certain hydra version for a jay package to function and become active.
3Compare your versions to the versions on the Peregrine Systems Customer Support web site. Check CenterPoint (support.peregrine.com) to see if the versions currently posted are newer than the versions currently installed on your Peregrine appliance.
Note: To access support.peregrine.com you must have an account.
148 Before you call...
