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CHAPTER

Before you call...

You can save yourself some time, if you make sure your Peregrine appliance has the most up-to-date software before you contact Peregrine Systems Customer Support.

Topics in this chapter include:

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Overview on page 147

Check that your maintenance license is current on page 148

Check that you have the latest software components on page 148

Download the new component(s) on page 149

Install the new component(s) on page 149

After you install new components on page 150

Overview

Your problem could be something like, “Why doesn’t Network Discovery show me the router we just bought?” Your problem may be solved in the latest software.

It is difficult for Peregrine Systems Customer Support to investigate issues in older releases and quite frequently an issue is fixed in the latest release.

Before you call... 147

Page 147
Image 147
Dell DPND-523-EN12 manual Before you call, Overview