Enterasys Networks Network Card manual Technical Support, Support from Authorized Resellers, 254

Technical Support AppendixC

Technical Support

Enterasys Networks provides easy access to technical support information through a variety of services.

Support from Authorized Resellers

If you purchased your Aurorean Virtual Network server or software from an authorized Enterasys Networks reseller, contact the reseller for technical assistance. Most authorized resellers are qualified to provide a variety of services, including network planning, installation, maintenance, training, and customer support. If you unable to contact your reseller, contact Enterasys Networks directly as described below.

Support from Enterasys Networks

Enterasys Networks offers two ways of contacting customer support personnel.

On-line Services

To receive answers to technical questions on Aurorean Virtual Network products, send E-mail to:

support@enterasys.com

Please include your name, title, company, and phone number in all correspondence.

Phone Support

Enterasys Networks customer support personnel are available by calling

1800-872-8440. When you call, please call from a position where you can operate the RiverMaster management application or view the server’s LEDs, and make sure you have the following information ready:

HState of the LEDs on both the front and rear panels of the server(s)

HA list of the error messages appearing in the RiverMaster message/alarm display

HDetails about any recent configuration changes, if applicable

Enterasys Networks also recommends that you have this guide on hand when you call.

254 RiverMaster Administrator’s Guide