Enterasys Networks Network Card manual Corporate, 104

Before You Begin	Chapter 5
	Controlling Remote User Dialing & Access

Problem Notification

Each Aurorean Policy Server is able to accept reported problems from Aurorean users when they cannot tunnel into the corporate network. The Aurorean Client application issues a Problem Notification when it is unable to build a tunnel while dialing the list of POP phone numbers. Aurorean Client uses RAS to transfer a Prescriber session report detailing the problem to the APS.

The APS’ Log Service publishes the session report and stores a problem notification message that can be viewed in the View System Activity pullout (as described in Chapter 7) and within Client Anomaly reports (as described in Chapter 8).

Figure 56 illustrates how the Aurorean Client issues Problem Notifications.

Aurorean Client

RAS dial-up

to report problem

INTERNET

	Corporate
	Network
Aurorean
Policy	Network Servers
Server
Aurorean
Network
Gateway
RAS Server

Figure 56 RAS Problem Notification

104 RiverMaster Administrator’s Guide