Troubleshooting Process

The troubleshooting process is a systematic approach that addresses the
major problems first and then other problems as you identify the causes for
printer malfunctions and errors. The Troubleshooting Process, Figure 7-1,
on the following two pages, illustrates the major steps for troubleshooting
the printing system. Each heading depicts a major troubleshooting step. A
YES answer to the questions allows you to proceed to the next major step.
A NO answer indicates that additional testing is needed. Proceed to the
referenced location and follow the directions for that area. After completing
the additional testing, proceed to the next major step.
The following l ist describes the basic questions for the customer and the
corresponding troubleshooting step to help you quickly define the problem(s).
Display
Page 7-9 Does the display panel indicate Ready, Offline or PowerSave?
Contains the procedures for correcting control panel messages and displaying
and correcting error log codes.
Configuration
Page 7-10 Will the printer print configuration pages successfully?
Contains the procedures for printing the configuration pages, and evaluating
and correcting system configuration.
Image Quality
Page 7-15 Does the print quality meet customer expectations?
Contains the image quality comparison tables, cleaning procedures, toner
cartridge checks, and High-voltage Power Supply checks.
Error Log
Page 7-17 Are there recurring problems in the error log?
Contains information about printing the error log and evaluating the error
history.
Communication
Page 7-19 Can the customer print from the host system successfully?
Describes how to determine if the printer is communicating properly with the
host system.
Verification
Page 7-21 Will the printer print from all sources to all destinations, and have all of
the errors in the errorlog been addressed?
Contains procedures for verifying the overall printer system operation.
Reference
Page 7-23 Contains detailed reference material such as the complete error code list,
system schematics, a list of miscellaneous problems and solutions, and a list of
all system sensors and their functions.
7
Troubleshooting
Troubleshooting 7-3