General Troubleshooting Information
Miscellaneous Problems and Solutions
The following lists symtoms and typical solutions to those problems.
Abnormal noises are evident; grinding or chattering when main
motor energized.
From EP Area:
1 Replace Toner Cartridge.
2 Replace Main Gear Assembly.
From Tray 2 or 3:
1Verify proper paper loading, acceptable media.
2Inspect "fingers" on paper trays to assure proper paper size detection.
3Replace Paper Input Unit.
4Replace Main Gear Assembly.
From 2000 Sheet Feeder:
1Check white plastic bushing on Tray 4. The bushing is located on the
Tray 4 main drive assembly (Figure 6-56). The bushing accepts the
Tray 4 pilot pin when Tray 4 is closed. Replace if broken.
2Replace 2000 Sheet Feeder Vertical Transfer Assembly.
3Replace 2000 Sheet Feeder Main Drive Assembly.
From MultiBin Mailbox:
1 Verify pawls are riding above the output rollers (Figure 7-20).
Won’t feed from Tray x when printing from application; PAPER
PATH TEST works fine.
Verify correct paper size:
1Tray 1: From Control Panel TRAY MENU.
2Tray 2, 3 or 4: Remove and reseat paper fences in correct position in
failing tray.
7-80