Message Error
Log
Category/
Message
Description Recommended
Action
13.x PAPER JAM
(Continued)
13.13
13.14
13.10.03
through
13.13.03
Stapler Assembly Error s
13 = FUSER ACCORDION JAM
14 = PRINTER COULD NOT AUT O EJECT
PAPER
This group of errors are related to
the third device on in the C-Link
daisy chain (see Figure 7-6); in
the supported configuration this
should be the Staple As sembly .
The known individual error log
messages are documened in this
Reference Table in numerical
order, refer to the errorlog column
of this table.
Fusing Assembly related paper
jams. Inspect paper path before
and after the Fusing As sembly.
Inspect entire paper path for
paper or debris (refer to Figure
7-16).
13.11 PAPER JAM Error
Message
13.17.11
A paper jam occurred at the Vertical Transfer
Assembly entrance. Paper did not reach
entry sensor (PS31) on time. If the feed
rollers are not working properly, the paper will
not advance or it will arrive at sensor PS32
late (see Figure 7-14).
Verify that PS31 and PS32
sensor flags are not blocked and
that the sensors are free of dust
and debris. Using the Paper Path
Test, initiate a print job us ing Tray
4 as the paper input source.
Open the Transfer Door, then
override PS35 (refer to Figure
7-15). Ensure the feed rollers are
advancing paper. If the rollers do
not rotate, verify that the following
Tray 4 connectors are secure:
Main Drive Assembl y (callout 1 in
Figure 6-56), Pickup Assembly
(callouts 2 and 3 in Figure 6-59),
Controller PCA (callout 1 in Figure
6-58), Power Supply (callout 1 in
Figure 6-61). If the problem
persists, replac e the Tray 4
Pickup Assembly. If the rol lers
drop down and rotate but do not
advance the paper, replace the
feed rollers.
NOTE: The customer replac es
the feed rollers during 350K User
Maintenance (250K images with
HP LaserJet 5Si Heavy Media
printers). Replace the Paper
Pickup Assembly.
Table 7-5 Printer Control Panel Messages (continued)
7
Troubleshooting