Technical Assistance
HP ASAP (Automated Support Access Program) provides free technical
support information 24 hours a day, 7 days a week. The ASAP system
includes HP AUDIO-TIPS and HP FIRST, both explained below. The ASAP
service requires a touchtone phone.
HP AUDIO-TIPS
HP AUDIO-TIPS is an interactive voice response system providing
prerecorded answers to the most frequently asked questions by HP LaserJet
printer users. Helpful “System Maps” to the HP AUDIO-TIPS recordings
are available by fax through HP FIRST.
HP FIRST
HP FIRST (Fax Information Retrieval Support Technology) is a phone-in
fax service providing technical information for HP LaserJet users as well as
service personnel. Receiving a fax requires a type 3 facsimile machine or
fax card. Service related information includes:
•Service notes (HP Authorized dealers)
•Application notes
•Product Data Sheets
•Material Safety Data Sheets (MSDS)
•Typeface and accessory information
•Printer support software information
•Toner information
•Driver request form and Software Matrix.
HP FIRST, U.S.
Call the HP ASAP system (1-800-333-1917) and follow the voice prompts to
enter HP FIRST.
HP FIRST, Europe
Call HP FIRST at one of the following numbers:
U.K., 0800-96-02-71 Netherlands, 06-02-22-420
Belgium (Dutch), 078-11-19-0 Germany, 0130-810061
Switzerland (German), 155-1527 Austria, 0660-8128
For English service outside the above countries, (31) 20-681-5792.
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