Message Error
Log
Category/
Message
Description Recommended
Action
LOAD TRAY X or LOAD
ENV FEEDER
<media
type> <paper size>
Attendance
Required The printer received a request for a media
type and size that is not currently installed in
the printer.
Load the indicated tray with the
correct media, or override the
media type and size through the
printer’s Control Panel for that
print job.
Note: If paper is loaded when the
printer is in POWER SAVE, it may
not be recognized. Open and
close the affected source when
printer is in READY mode.
MANUAL FEED TRAY 1
<media type> <paper size>
Attendance
Required The printer received a request for a media
type and size manually fed from Tray 1. Load the correct media in Tray 1.
If the correct media is already
loaded, press [Online] so the
printer will use that media.
Note: If paper is loaded when the
printer is in POWER SAVE, it may
not be recognized. Open and
close the affected source when
printer is in READY mode.
MOPY XX OF Y from Tray n Status This message indicates the progress of the
current job. No action required.
OFFLINE Status The printer is offline and cannot receive data. Press [Online] .
OUT OF STAPLES Attendance
Required The staple cartridge is empty. Staples are
detected by a photosensor and flag located
beneath the staple cartridge access slot.
Inserting a cartridge with staples pushes
down this flag.
Replace the staple cartridge.
NOTE: The stapler will retain
some staples; do not remove
them. Remove the cartridge.
Verify that the flag beneath the
staple cartridge slot moves freely.
If it is damaged, replace the
stapler’s top cover. Replace the
Stapler Assembl y.
OUTPUT DEVICE
DELIVERY PATH OPEN Attendance
Required One of the printer’s interlock switches is not
set properly. This message displ ay s for one
of two reasons:
1. An external output device, such as the
Multi-Bin Mailbox, is disrupting the paper
path. Switch SW1, the interlock switch, is not
depressed (callout 3, Figure 7-12).
2. The stapler’s top cover is open. Two
interlock switches detect whether the
stapler’s top cover is closed (refer to Figure
5-21).
Ensure the mailbox is installed
tightly against the printer
(especially at the top of the
mailbox). Carpeting and/or
uneven flooring may cause the
top of the mailbox to move away
from the printer, which causes this
error to occur. Verify that Switch
SW1 is working properly (callout
3, Figure 7-12).
Close the stapler’s top cover. The
printer will reset. Verify that the
switches in the stapling unit are
correctly wired and functional.
Perform continuity checks with
the switches.
Table 7-5 Printer Control Panel Messages (continued)
7
Troubleshooting