Message Error
Log
Category/
Message
Description Recommended
Action
66.2.14 DEVICE ERROR
CYCLE POWER Error
Message
66.02.14
Multi-Bin Mailbox C-Link is not responding. Cycle power. Print the PCL
configuration pages. Note which
installed devices are NOT present
on the configuration pages (refer
to Figure 7-5). Verify that the
C-Link Cables are installed
correctly. Check cable
connections for bent pins and
reseat connections. Check to
make sure that the MBM DC
Power supply is connected (refer
to Figure 7-7). Replace the
External Paper Handling
Controller. If problems persist,
reduce the printer to minimum
configuration. For example, start
with the Formatter PCA only and
print the PCL configuration pages.
Then add the External Paper
Handling Controller without the
cable and print the PCL
configuration pages. Add the
C-Link Cable to the 2000-Sheet
Input and retry until all devices
are added or the failing device is
identified. Replace the Controller
for the failing Paper Handling
Device. For errors 66.00.14
through 66.00.22, the printer may
have possible power failures.
Replace the Multi-Bin Mailbox’s
external power supply.
67 PRINTER ERROR Service
Message
67.00.00
A miscellaneous interface hardware error
occurred. Turn off the printer and all
accessories, then turn them ON.
If the message persists, check all
installed accessories and C-Link
cables. Check all installed FRUs.
Replace the Formatter PCA.
68 NVRAM Service
Message
68.00.00
The NVRAM has reset or the Formatter
firmware has been replac ed. An NVRAM
reset sets some parameters to their default
settings. For example, the page count is set
to 0, the S/N is set to AAXXYY9999, the MIO
Card(s) configuration and the printer’s error
log are cleared. Reconfigure the MIO cards
with HP JetAdmin to work again.
Print the error log and the PCL
configuration pages. Re-enter the
printer’s S/N and page counts
from SERVICE MODE.
68 ERROR CHECK
CONFIGURATION Service
Message Non-volatile memory (NVRAM) error
occurred. Cycle power. If the error persists,
follow these steps: Replace the
Formatter PCA. Replace the DC
Controller PCA.
Table 7-5 Printer Control Panel Messages (continued)
7
Troubleshooting