Troubleshooting Checks

Paper Jams

Paper jams occur most often when:
•Paper trays are not correctly loaded. Make sure the paper is loaded with
the arrow pointing UP in Tray 1, and DOWN in Trays 2, 3, and 4.
•The print media does not meet the specifications listed in the HP LaserJet
Printer Family Paper Specifications Guide.
•The media is in poor condition.
•The printer needs cleaning.
The printer monitors the timing of four sensors to determine that a paper
jam has occurred: PS2, PS1, PS1403, and PS1402
If a paper jam occurs, the printer will display a 13.x PAPER JAM message on
the control panel. See the Printer Messages section earlier in this chapter
for detailed descript ions of the 13.x messages and the recommended acti ons
to resolve the messages.
7Troubleshooting
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