Clearing Paper Jams

Note: Open and close all printer covers to clear the paper jam message. After
removing a sheet of paper, you may need to check other areas to ensure that
all paper has been removed.
Whenever a sheet of jammed paper becomes badly shredded, it is a good
idea to carefully piece all parts together to be sure you haven’t overlooked
some small part. All portions of a jammed piece of paper must be removed
or you may run into repeated jams.
If the jam persists, try the following:
•If you have Po stScript installed, use the JAM RECOVERY=ON menu item under
the PostScript Menu. The printer will attempt to automatically recover from
paper jams.
•Execute a formfeed from the computer or the printer’s control panel (Job
Control Menu). A formfeed may flush an paper or envelopes left in the
printer.
•Check to make sure you have located and removed all scraps of paper from
inside the printer.
•Use the Error Log Page and Error Log Codes to aid you in isolating where
the errors are occurring.

Clearing Repeated Paper Jams

1Check to see that media is correctly loaded in trays and that all width
guides are correctly set (not skewed).
2Try turning over the stack of paper in the tray. if you are using letterhead
paper, try printing from Tray 1.
3Do not use previously printed paper or torn, worn, or irregular paper.
4Check the media specifications (if outside of the recommended
specifications, problems may occur).
5Printer may be dirty. Clean the printer as described in the first section of
this chapter.
6Check that paper loaded in Tray 1 is NOT longer than 17.7 in (450 mm) or
wider than 11.7 in (297 mm). (These are the maximum dimensions that the
printer can feed, otherwise the printer will jam.)
7Ensure that Tray 4 is set for the size of paper installed and that the tray is
not overloaded with paper.
Note LaserJet 5Si HM supports 20-53 lb bond paper from trays 2, 3, and 4. The
LaserJet 5Si HM also supports index paper, up to 110 lb index media from
Trays 2, 3, and 4. When using 16 lb media, the fusing mode can only be
"STD PAPER". Otherwise, overheating of media will cause performance
issues such as paper jams.
7Troubleshooting
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