Troubleshooting6
Before Contacting Technical Support
Before you contact technical support, use the information in this chapter to try and resolve the problem.
Problems with the autoloader can occur in the following forms:
■Operational Problems
■Error Messages
Operational Problems
Operational problems can range from compatibility issues with the operating system to failure of the front panel. Table 13 describes the probable cause and suggested action for each operational problem you may encounter.
Table 13: Suggested Actions for Operational Problems
Problem | Probable Cause | Suggested Action |
Front Panel does not | The connection to the | Use the Web Administration |
display information. | LCD has failed. | tool to troubleshoot the error. |
|
|
|
| The autoloader did not | See, “Autoloader does not |
| power up. | power up.” |
|
|
|
| The LCD has failed. | Replace the chassis assembly. |
|
|
|
Autoloader is operating | The autoloader is | Go to the HP support website |
slowly. | incorrectly configured | for compatibility |
| for the operating | requirements: |
| system. | http://www.hp.com |
|
|
|
Drive is operating | Drive head is dirty. | If the cleaning light is also on, |
slowly. |
| clean the drive. |
|
|
|
| Media is worn out. | Try a new tape and discard |
|
| the older media. |
|
|
|
SSL1016 Tape Autoloader Reference Guide | 127 |
