Troubleshooting
Table 14: Error Messages |
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Error Message | Description |
| Suggested Repair |
3C | Over temp | ■ Verify that room temperature is within | |
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| specifications. |
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| ■ Check that there is adequate clearance for airflow. | |
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| ■ Clear debris from any openings of the autoloader, | |
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| both in the front and the back. |
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| ■ Verify that both fans are working. If fans are bad, | |
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| contact HP customer support. |
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| ■ Power off the autoloader and allow it to cool. | |
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| |
3D | Drive error | Try a different piece of media. If that also fails, contact | |
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| HP customer support. | |
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| |
3E | Load error | ■ Verify you are using the correct type of media. | |
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| ■ Verify cartridge does not have labels or other | |
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| matter placed anywhere on the cartridge except |
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| where labels are expected to be placed. |
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| ■ Try to load a different piece of media. If multiple | |
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| pieces of media fail, contact HP customer support. |
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| |
3F | Unload error | ■ Verify cartridge does not have labels or other | |
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| matter placed anywhere on the cartridge except |
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| where labels are expected to be placed. |
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| ■ Try to load a different piece of media. If multiple | |
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| pieces of media fail, contact HP customer support. |
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| |
60 - 69 | Internal | Power cycle the autoloader. | |
| communication |
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| events |
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A0 - A4 | Picker servo errors | ■ | Run Picker test. |
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| ■ | Run Health test. |
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| ■ If problem continues, power cycle the autoloader | |
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| and repeat the tests. |
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SSL1016 Tape Autoloader Reference Guide | 133 |
