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| Troubleshooting | |
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Table 14: Error Messages |
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Error Message | Description |
| Suggested Repair |
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A8 | Destination element | ■ | Verify the expected destination really does not have |
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| full |
| a cartridge. |
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| ■ If destination is a magazine, install and remove a |
| |
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| cartridge from the selected slot and try again. If |
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|
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| error continues, replace the magazine. |
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| ■ If destination is the tape drive verify the tape drive |
| |
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| does not have a cartridge. |
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| ■ If a cartridge is in the mailslot opening, remove it |
| |
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| and verify that the mailslot door is closed. |
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| ■ Power cycle the autoloader. |
| |
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| ■ Set the autoloader to Home using Web |
| |
|
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| Administration, Command page. |
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| ■ Run the Health test. |
| |
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| ■ If error continues, contact HP customer support. |
| |
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|
A9 | Picker full | ■ | Look in the front of the autoloader and confirm the |
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| picker is full. |
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| ■ Power cycle the autoloader. |
| |
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| ■ Run the Health test. |
| |
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| ■ Set the autoloader to Home using Web |
| |
|
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| Administration, Command page. |
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| ■ Contact HP customer support if the problem |
| |
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| continues and prevents normal operations. |
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AA | Picker cartridge | ■ | Perform picker test. |
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| sensor error | ■ | Perform the Health test. |
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| ||
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| ■ If problem prevents the test from running, contact |
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| HP customer support. |
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AB | Drive path sensor | ■ | Run the Health test. |
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| error | ■ | Power cycle the autoloader. |
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| ||
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AC | Mail slot door sensor | ■ | Insert a cartridge into the autoloader via the mail |
|
| error |
| slot. |
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| ■ Power cycle the autoloader. |
| |
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|
SSL1016 Tape Autoloader Reference Guide | 135 |
