Minolta Scanner Mode user manual

15

Troubleshooting

			Page
Problem	Cause	Remedy	referen
			ce
The data was	IP Scanner has not started up.	Start up IP Scanner, check for	p. 10-21
received, but		new messages, and then
the image		replace the received data file
cannot be		with the image file.
viewed.
	An application that allows	Install the viewing application.	p. 3-29
	images to be viewed is not	Link the file to a viewing
	installed, or the application is	application that allows you to
	installed, but is not linked to	view TIFF and PDF files.
	images.
	An error occurred while the	That file is unusable.	-
	image is converted by IP	Close Image Receiver, and
	Scanner or the file was not	then start it up again and send
	created correctly.	the scan again.
		If the image resolution is high,
		lower it before scanning it, or
		reduce the number of pages
		before scanning it.
Transmission	It takes some time to interrupt	Wait until the operation is	-
from a terminal	the operation.	interrupted.
or reception to		To interrupt the operation
a computer		quickly, close Image Receiver.
cannot be		However, data already
interrupted.		received at the computer but
		not yet processed with IP
		Scanner will be deleted.
The message	The copier has not been	Turn on the copier.	-
“Failed to	turned on.
connect to
	The IP address for the device	Correct the IP address.	-
machine”
appears.	that inputs into IP Scanner is
	incorrect.
	The TCP/IP setting for the	Check the network settings on	-
	computer is incorrect.	the computer.
	The computer is not	Check the network	-
	connected to a network.	connections for the computer.
	The LAN cable is not	Check that the LAN cable is	p. 2-12
	connected.	correctly connected.
The message	Image Receiver did not start	Start up Image Receiver.	p. 10-1
“Connection	up.
Failure with
	Image Receiver is not	Restart the computer.	-
ImageReceiver.
	operating correctly.
Do you want to
start up	Two LAN boards are installed.	This configuration cannot be	-
ImageReceiver
		used if two LAN boards are
?” appears.
		installed.

15-14 Scanner Mode