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Troubleshooting
15
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Problem | Cause | Remedy | referen |
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The data is | An | Ask the sender to send a | - |
received, but | of an incompatible format |
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not printed. | attached or with no data was |
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| received. |
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| The setting to print received | In order to print received | p. |
| documents has not been | documents, select the setting |
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| specified. | to print received documents. |
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| The memory is full. | Print saved documents and | - |
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| reduce the amount of memory |
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| that is used, and then ask the |
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| sender to send the data again. |
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| Other causes | Touch the [Com.] button on | p. |
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| the Job List screen to check | p. |
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| the details of the transmission |
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| error, and then refer to the |
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| table of error codes. |
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Binary code | Data in a format other than | If data in a format other than | - |
data was | MIME is attached or the mail | MIME is attached, the binary |
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received | was received through a server | codes are printed as is as text. |
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(printed). | that is not compatible with | (This is not a malfunction of |
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| MIME. | the device.) |
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| Ask the sender to send the |
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| data as MIME. |
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The same | Since the size of the mail is too | Specify that the data be kept | - |
document is | large, the connection with the | on the computer, and delete |
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received many | server times out while the data | the corresponding |
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times. | is being received. | messages from the server. |
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| Ask the sender to try sending |
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| sizes. |
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An interruption | It takes some time to interrupt | Wait until the reception is | - |
in the | an Internet fax reception. | interrupted. |
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reception was |
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specified, but |
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the reception |
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was not |
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interrupted. |
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The POP3 | After the previous POP3 | Once the POP3 reception | p. |
reception error | reception failed, a POP3 | error icon appears, it does not |
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icon does not | reception operation has not | disappear until a reception is |
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disappear. | been performed since the time | completed successfully. |
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| until the next automatic check | Reduce the time until the next |
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| for new messages has not | automatic check for new |
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| elapsed. | messages and check that a |
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| POP3 reception is completed |
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| successfully. |
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Scanner Mode |
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