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Nortel Networks 150 manual Chapter Using CallPilot, Who can use CallPilot, System timeout

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Chapter 2

Using CallPilot

Who can use CallPilot

CallPilot can be used by outside callers and mailbox owners (subscribers) in your company. Subscribers at your office can use CallPilot from any display telephone that is connected to your telephone system. Subscribers outside your office can use CallPilot from any tone dial telephone.

Incoming calls from a rotary dial telephone are transferred to your company receptionist or designated operator. If an operator is not available, the call transfers to the General Delivery Mailbox.

System timeout

If you pause longer than 2 minutes when you program CallPilot, the system times out and ends the session. This is a safety feature that prevents unauthorized use of the system.

For example, if the system times out before you enter all the settings for a mailbox, you must use the procedures in “Changing a mailbox” on page 32 to finish setting up the mailbox.

Using CallPilot with a two line display telephone

You cannot use a single line display telephone to set up and administer CallPilot. You must use a two line display telephone. Two line display phones show CallPilot commands and options. A two line display can show up to three display options at once. In some instances, an option does not have a corresponding display button, and you must select the option by pressing buttons on the diapad.

While you program CallPilot, at any time, you can press •to go back to the previous selections.

An example of a two line display

Display command line Display button options

Display buttons

Pswd:
OTHR	RETRY	OK

CallPilot 150 Telephone Administration Guide

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Nortel Networks 150 manual Chapter Using CallPilot, Who can use CallPilot, System timeout

Contents

CallPilot Telephone Administration Guide CallPilot 150 Telephone Administration Guide Contents Chapter Working with mailboxes Chapter Working with CCR Trees Chapter Troubleshooting CallPilot About CallPilot CallPilot featuresChapter Getting started with CallPilot Desktop Messaging CallPilot optionsMessage Networking Call CenterTelephone How to get helpGetting started with CallPilot P0919416 Who can use CallPilot Chapter Using CallPilotSystem timeout Using CallPilot with a two line display telephoneTo enter a character Using the dialpadAbout telephone buttons Symbols and conventions used in this guideUsing CallPilot P0919416 Chapter CallPilot mailboxes About installing mailboxesSystem Administrator Mailbox Subscriber mailboxes General Delivery MailboxGuest mailboxes When to use Guest mailboxesInformation mailboxes Class of Service features Prompt language Mailbox Class of ServiceClass of Service Class of Service valuesCompany Directory Mailbox propertiesAlternate extensions To restrict outdialing Restricting outdialingTo initialize a mailbox Initializing a mailboxTo add a Subscriber mailbox Chapter Working with mailboxesAdding a Subscriber mailbox Press OK To add a Guest mailbox Adding a Guest mailboxTo add an Information mailbox Adding an Information mailboxTo add multiple mailboxes Adding many mailboxesPress OK to end the session Incorrect password lock-out About mailbox passwordsTo change a mailbox Changing a mailboxService classx Press Next Press to end the session To delete a mailbox Deleting a mailboxAbout Group List Numbers About Group ListsAbout Sending Group List messages To add a Group List Adding a Group ListTo change a Group List Changing a Group ListADD DEL View To delete a Group List Deleting a Group ListAbout the Automated Attendant Chapter Setting up the Automated AttendantGreeting Tables Greeting Type Default start timesAbout Company Greetings To record a company Greeting Recording a GreetingCustom prompts Setting up a Greeting TableTo set up a Greeting Table Chng DAY Next Mo nonb 600 pm To configure how a line is answered Configuring line answeringTo change or view how a line is answered Changing line configurationTo assign or change the number of rings Assigning the number of rings before CallPilot answersTo set up Touchtone Gate Setting up Touchtone GateTT gatecustom Destination number Table entry Incoming call example About the Clid Routing TableTo route a phone number To change or delete a phone number in the Clid Routing Table About Custom Call Routing Chapter Custom Call RoutingHome node Planning and designing a CCR TreeComponents of a CCR Tree Sub-menus Information MessagesPaths Mailbox nodesTransfer nodes Destination types⁄ ¤ ‹ › An example of a CCR TreeCustom Call Routing P0919416 To build a CCR Tree Chapter Working with CCR TreesBuilding a CCR Tree To create a Home node Creating a Home nodeAdding nodes to the Home node To add a Menu node Adding a Menu nodeSave Print Quit To add an Information node Adding an Information nodePress END To add a Mailbox node Adding a Mailbox nodePress END To add a Transfer to an internal extension Adding a Transfer nodeTo add a Transfer to an external number About transfers to external numbersPress Othr Press Xfer ‹ or Paus Adding special characters to an external transfer numberTo assign a CCR Tree to a Greeting Table Assigning a CCR Tree to a Greeting TableDisabling a CCR Tree Testing a CCR TreeTo disable a Tree To delete a Tree Deleting a CCR TreeChanging a CCR Tree message To change a Mailbox node Changing a Mailbox nodeTo change a destination type Changing a destination typeTo change a Transfer node Changing a Transfer nodeTo delete a Path Deleting a PathPress to end the session To record and send a Broadcast message Norstar Voice Mail Chapter Broadcast and Information messagesAbout Broadcast messages To record and send a Broadcast message CallPilot About recording an Information mailbox message Information mailbox messagesTo record an Information mailbox message Recording an Information mailbox messageChapter CallPilot operations About resetting CallPilotTo reset CallPilot To initialize CallPilot Initializing CallPilotTo reset the System Administrator password Resetting the System Administrator passwordTo set the Operator status Operator settingsSetting the Operator status Resetting the Operator password Changing the Operator passwordTo change the Operator password Setting the Business Status Changing the Operator default extensionTo change the Operator default extension To assign Answer Lines Setting up line answeringTo set the Business Status To change the Automated Attendant status Setting the Automated Attendant statusLanguage availability CallPilot default system optionsTo change the Group List leading digit Group List leading digitTo enable or disable voicemail Company Directory To enable or disable the Company DirectoryTo designate the number of channels for outdialing OutdialingGeneral Delivery Mailbox To enable or disable the General Delivery MailboxTo enable a software authorization code Enabling a software authorization codeExternal Mailbox Initialization To enable or disable External Mailbox InitializationHow the Dialing Translation Table works Chapter Dialing TranslationAbout Dialing Translation Input Output Examples of Dialing Translation TablesNetwork Access To set the Dialing Translation properties Setting Dialing Translation propertiesTo build a Dialing Translation Table Building a Dialing Translation TableTo review Dialing Translation Table entries Reviewing entries in the Dialing Translation TableTo change an entry in the Dialing Translation Table Changing a Dialing Translation Table entryTo delete an entry in the Dialing Translation Table Deleting a Dialing Translation Table entryChapter Troubleshooting CallPilot Telephone cannot be forwarded to the system Verify the correct extension is assigned to the mailbox You cannot create a Group List Already a member CallPilot error messagesInvalid key Mbox not init Not recorded Ringing Answer button Chapter CallPilot configuration tipsDelayed answering by the Automated Attendant Ringing lines and answer buttonsCallPilot configuration tips Central receptionist How to set up CallPilot for different businessesCallPilot for a small business On Your Toes Dance Studio Costume Room Greeting for On Your ToesCallPilot for a medium business Bridge Stone Engineering Greeting for Bridge Stone Engineering Customer Service and Sales departmentShipping and Receiving ManagersFeature Compatibility Delayed Ring Transfer DRT Language choice Service Modes CallPilot configuration tips P0919416 Value or range Default Chapter Default configuration valuesDefault configuration values Message storage times Default configuration values P0919416 Glossary See Custom Call Routing ATA Feature code used to leave messages in CallPilot mailboxes Storage place for messages on the CallPilot system Returning CallPilot to its original default settings Push button telephone that emits Dtmf tones Glossary P0919416 Index Index Troubleshooting P0919416 Troubleshooting 113 Accessing a line or line Pool