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Chapter 12
CallPilot configuration tips
This chapter describes system configuration enhancements that maximize the efficiency of CallPilot.
Delayed answering by the Automated Attendant
The Automated Attendant can answer any call on specified Central Office (CO) telephone lines after a specified number of rings. CallPilot answers incoming calls if the Installer programs CallPilot to be the prime telephone for one or more designated CO lines. The Delay Ring Transfer (DRT) feature transfers unanswered calls on these lines to the Automated Attendant after the specified number of rings.
Note: DRT applies only to incoming calls on the assigned line. It does not affect extension calls between telephones.
Ringing lines and answer buttons
If two or more telephones have a ringing line appearance of the same incoming telephone line, and one of these telephones is programmed with the Call Forward All Calls (CFAC) or Call Forward No Answer (CFNA) forwarded to CallPilot features, incoming calls on the incoming telephone line are directed to the mailbox of the programmed telephone.
For example, if a marketing receptionist’s telephone has a ringing line appearance of the marketing director’s telephone, and the receptionist’s telephone is call forwarded to CallPilot, incoming calls transfer to the receptionist’s mailbox. This is also true if the receptionist’s telephone is CFNA to CallPilot and the number of specified rings on the receptionist’s telephone is fewer than the specified rings on the marketing director’s telephone.
Note: CFAC and CFNA do not affect calls on a telephone’s
Ringing Answer button
If one or more telephones have a Ringing Answer Button for another telephone, and one of these is CFAC or CFNA to CallPilot, all incoming calls go to the mailbox of the call forwarded telephone.
If two or more of these telephones are CFAC to CallPilot, all calls go to the mailbox of the telephone that is connected to the lowest numbered station port on the system.
CallPilot 150 Telephone Administration Guide
