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114 Chapter 11 Troubleshooting CallPilot
A telephone cannot be forwarded to the system
If you try to forward your incoming calls to the system and the display shows Forward denied, it is possible that you are forwarding to the wrong extension number. Use Feature 985 to display the correct extension number for the system, and compare this number to the extension that you are trying to forward your telephone to.
Feature 981 produces a Log prompt on the telephone display
Whenever the Log prompt appears on the display, it can be caused by the telephone not having an assigned mailbox. If the extension does not have an assigned mailbox, CallPilot requests both a mailbox number and a password.
A subscriber cannot reply to an external caller or use
An Outdial method must be assigned before a subscriber can reply to an external caller using the Reply feature, or use
The default for Outdial method is None. Until you assign a line, line pool or route as the Outdial method for a mailbox, a subscriber can use the Reply feature to return calls from internal extensions only, and
Telephone extension and mailbox numbers are different lengths
The mailbox number length must match the extension number length assigned to the system. If the extension number length is changed on the system, you must
The date and time are wrong
If the date and time are wrong, you must reset them through the telephone system. The CallPilot date and time is taken from the telephone system programming. For additional information, refer to your system documentation.
You cannot access a line or a line pool
Check that your system supports the feature you are trying to use. If calls are not completed when you try to reply to a CLID message or reach an
Personalized greetings do not play
Personalized greetings do not play if a telephone is on Call Forward Busy or Call Forward All Calls to the CallPilot extension number. In these cases, Personalized greetings depend on the CLID information that is received prior to the second ring if you use analog lines. Personalized greetings do not play if the Auto Attendant is set to answer at 0 or 1 ring. The Primary or Alternate personal mailbox greeting plays instead. Change the number of rings to 2 or greater.
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