Feature Compatibility | Nortel Networks 150 specs

128 Chapter 12 CallPilot configuration tips

Feature Compatibility

This section describes how system features interact with CallPilot.

ATA 2 and ASM

One or more analog single-line sets can be connected to telephone system using an Analog Terminal Adapter or an Analog Station Module. This type of set works with DTMF tones to allow access to CallPilot options through the dialpad only. Rotary dials cannot be used internally with CallPilot.

Answer buttons

For information about Answer Buttons, refer to “Ringing Answer button” on page 121.

Autodial (internal)

All subscribers on the CallPilot system can program the CallPilot extension. Press ≤·°ﬁto view the CallPilot extension.

You can use autodial for Busy Lamp Field (BLF) indication for all voice channels. This allows CallPilot channels to be monitored during busy periods.

Automatic Set Relocation

Must be set to No when changing the CallPilot extension and connections between the telephone system.

Call Forward All Calls (CFAC)

Any ringing line or answer button appearance on a set forwards to the extension specified by the call forwarded set. If CFAC is used a caller immediately transfers to the mailbox of the CFAC extension.

Call Forward No Answer (CFNA)

Any ringing line appearance on a set can be CFNA to the extension specified after the programmed number of rings.

CFNA is not applicable in an Automated Attendant application. If Delayed Ring Transfer (DRT) is being used for CallPilot answering, ensure that the number of rings for CFNA on any of the sets with ringing appearances of lines to be answered by the Automated Attendant is equal to or higher than the number of rings for DRT.

CFNA takes precedence over DRT and Transfer Callback if it has a lower number of rings.

Camp On

The Camp On Feature cannot be used to access CallPilot. If a caller calls the extension and there is no answer, the caller cannot use the Camp On Feature. Ask the caller to wait a few moments and try the CallPilot extension again.

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Nortel Networks 150 manual Feature Compatibility

Contents

CallPilot Telephone Administration Guide CallPilot 150 Telephone Administration Guide Contents Chapter Working with mailboxes Chapter Working with CCR Trees Chapter Troubleshooting CallPilot About CallPilot CallPilot featuresChapter Getting started with CallPilot CallPilot options Message NetworkingCall Center Desktop Messaging How to get help Telephone Getting started with CallPilot P0919416 Chapter Using CallPilot System timeoutUsing CallPilot with a two line display telephone Who can use CallPilot Using the dialpad To enter a character Symbols and conventions used in this guide About telephone buttons Using CallPilot P0919416 Chapter CallPilot mailboxes About installing mailboxesSystem Administrator Mailbox General Delivery Mailbox Subscriber mailboxes When to use Guest mailboxes Guest mailboxes Information mailboxes Mailbox Class of Service Class of Service features Prompt language Class of Service values Class of Service Mailbox properties Company Directory Alternate extensions Restricting outdialing To restrict outdialing Initializing a mailbox To initialize a mailbox To add a Subscriber mailbox Chapter Working with mailboxesAdding a Subscriber mailbox Press OK Adding a Guest mailbox To add a Guest mailbox Adding an Information mailbox To add an Information mailbox Adding many mailboxes To add multiple mailboxes Press OK to end the session About mailbox passwords Incorrect password lock-out Changing a mailbox To change a mailbox Service classx Press Next Press to end the session Deleting a mailbox To delete a mailbox About Group List Numbers About Group ListsAbout Sending Group List messages Adding a Group List To add a Group List Changing a Group List To change a Group List ADD DEL View Deleting a Group List To delete a Group List Chapter Setting up the Automated Attendant About the Automated Attendant Greeting Type Default start times Greeting Tables About Company Greetings Recording a Greeting To record a company Greeting Setting up a Greeting Table Custom prompts To set up a Greeting Table Chng DAY Next Mo nonb 600 pm Configuring line answering To configure how a line is answered Changing line configuration To change or view how a line is answered Assigning the number of rings before CallPilot answers To assign or change the number of rings Setting up Touchtone Gate To set up Touchtone Gate TT gatecustom About the Clid Routing Table Destination number Table entry Incoming call example To route a phone number To change or delete a phone number in the Clid Routing Table Chapter Custom Call Routing About Custom Call Routing Home node Planning and designing a CCR TreeComponents of a CCR Tree Information Messages Sub-menus Mailbox nodes Transfer nodesDestination types Paths An example of a CCR Tree ⁄ ¤ ‹ › Custom Call Routing P0919416 To build a CCR Tree Chapter Working with CCR TreesBuilding a CCR Tree Creating a Home node To create a Home node Adding nodes to the Home node Adding a Menu node To add a Menu node Save Print Quit Adding an Information node To add an Information node Press END Adding a Mailbox node To add a Mailbox node Press END Adding a Transfer node To add a Transfer to an internal extension About transfers to external numbers To add a Transfer to an external number Press Othr Press Xfer Adding special characters to an external transfer number ‹ or Paus Assigning a CCR Tree to a Greeting Table To assign a CCR Tree to a Greeting Table Disabling a CCR Tree Testing a CCR TreeTo disable a Tree Deleting a CCR Tree To delete a Tree Changing a CCR Tree message Changing a Mailbox node To change a Mailbox node Changing a destination type To change a destination type Changing a Transfer node To change a Transfer node Deleting a Path To delete a Path Press to end the session To record and send a Broadcast message Norstar Voice Mail Chapter Broadcast and Information messagesAbout Broadcast messages To record and send a Broadcast message CallPilot Information mailbox messages About recording an Information mailbox message Recording an Information mailbox message To record an Information mailbox message Chapter CallPilot operations About resetting CallPilotTo reset CallPilot Initializing CallPilot To initialize CallPilot Resetting the System Administrator password To reset the System Administrator password To set the Operator status Operator settingsSetting the Operator status Resetting the Operator password Changing the Operator passwordTo change the Operator password Setting the Business Status Changing the Operator default extensionTo change the Operator default extension To assign Answer Lines Setting up line answeringTo set the Business Status Setting the Automated Attendant status To change the Automated Attendant status CallPilot default system options Language availability Group List leading digit To change the Group List leading digit To enable or disable voicemail To enable or disable the Company Directory Company Directory Outdialing To designate the number of channels for outdialing To enable or disable the General Delivery Mailbox General Delivery Mailbox Enabling a software authorization code To enable a software authorization code To enable or disable External Mailbox Initialization External Mailbox Initialization How the Dialing Translation Table works Chapter Dialing TranslationAbout Dialing Translation Examples of Dialing Translation Tables Input Output Network Access Setting Dialing Translation properties To set the Dialing Translation properties Building a Dialing Translation Table To build a Dialing Translation Table Reviewing entries in the Dialing Translation Table To review Dialing Translation Table entries Changing a Dialing Translation Table entry To change an entry in the Dialing Translation Table Deleting a Dialing Translation Table entry To delete an entry in the Dialing Translation Table Chapter Troubleshooting CallPilot Telephone cannot be forwarded to the system Verify the correct extension is assigned to the mailbox You cannot create a Group List CallPilot error messages Already a member Invalid key Mbox not init Not recorded Chapter CallPilot configuration tips Delayed answering by the Automated AttendantRinging lines and answer buttons Ringing Answer button CallPilot configuration tips Central receptionist How to set up CallPilot for different businessesCallPilot for a small business On Your Toes Dance Studio Greeting for On Your Toes Costume Room CallPilot for a medium business Bridge Stone Engineering Customer Service and Sales department Greeting for Bridge Stone Engineering Managers Shipping and Receiving Feature Compatibility Delayed Ring Transfer DRT Language choice Service Modes CallPilot configuration tips P0919416 Chapter Default configuration values Value or range Default Default configuration values Message storage times Default configuration values P0919416 Glossary See Custom Call Routing ATA Feature code used to leave messages in CallPilot mailboxes Storage place for messages on the CallPilot system Returning CallPilot to its original default settings Push button telephone that emits Dtmf tones Glossary P0919416 Index Index Troubleshooting P0919416 Troubleshooting 113 Accessing a line or line Pool