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Chapter 3 CallPilot mailboxes 19
Mailbox Class of Service
Class of Service (COS) values reduce the amount of programming you do when you add a mailbox. Instead of entering values for several features, you can select the COS appropriate for a mailbox. You enter the COS when you add the mailbox and the system uses the associated values.
The COS tables, shown in “Class of Service values” on page 20 have preset values. If you use the
Class of Service features
Prompt language | If you select bilingual operation, Classes of Service 1, 3, 5, 7, 9, 11, 13, 15 use the | |
| Primary Language, and Classes of Service 2, 4, 6, 8, 10, 12, 14, 16 use the | |
| Alternate Language. | |
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Mailbox message | The total message time available to a mailbox. The maximum message time is 180 | |
time | minutes. Mailboxes have a Never Full feature that lets a caller leave a message in a | |
“full” mailbox. The message is stored in the mailbox, but cannot be played, copied | ||
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| or saved until a saved message is deleted. | |
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Message length | The maximum length of an incoming message. Message length is from 1 to 30 | |
| minutes. | |
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Message retention | The number of days messages are saved in a mailbox. Message retention period is | |
period | from one to 365 days or 0 = indefinitely. | |
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Greeting length | The maximum length of a mailbox greeting. Greeting length is from 1 to 30 minutes. | |
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Redirects messages to another extension, telephone number or pager. Dialing | ||
Notification | restrictions that apply to outdial lines apply to | |
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Retry intervals | For | |
| recipient of a new or urgent message. The retry interval is from 1 to 120 minutes. | |
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Number of attempts | For | |
| notify the recipient of a new or urgent message. The number of attempts is from 1 | |
| to 20. | |
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Outbound Transfer | Lets a caller who reaches a mailbox transfer to an external telephone number or an | |
| extension. | |
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Incorrect password | The maximum number of incorrect password attempts before a mailbox owner is | |
attempts | locked out of their mailbox. The incorrect password attempts are from 4 to 20. | |
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Password Expiry | The maximum length of time a mailbox password is active. The password expiry is | |
| from 1 to 365 days or 0 = never expire. | |
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Networking | If the Message Networking option is installed, lets callers send messages to | |
| mailboxes at various sites on a communication network. | |
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Target Attendant | Lets subscribers set up a Personal Target Attendant. Otherwise, callers are | |
| directed to the Target Attendant specified in the Greeting Table. | |
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Call Record | Lets subscribers use the Call Record feature. With Call Record (≤·°·) a | |
| subscriber can record an active telephone call. The recorded message is placed in | |
| the subscriber’s mailbox. | |
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User Interface | The user interface used for the mailbox. There are two mailbox UI choices: Norstar | |
| Voice Mail (NVM) and CallPilot (CP). | |
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CallPilot 150 Telephone Administration Guide