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Chapter 6

Custom Call Routing

About Custom Call Routing

With Custom Call Routing (CCR) you can replace Automated Attendant menus with a CCR Tree that offers callers additional choices. Callers who reach a CCR Tree hear the CCR Home node immediately after the Company Greeting.

CCR Trees contain paths that callers navigate using their telephone dialpad. By selecting an option from the prompts callers can:

hear an Information Message

leave a message in a mailbox

transfer to an extension or an external number

go to a sub-menu

Custom Call Routing overview

Incoming call

Receptionist answers

Automated Attendant

answers

Company Greeting plays

Custom Call Routing

Automated Attendant

Home node options play

menu options play

To build a CCR Tree you start by creating the options presented in the Home node. You can include up to eight options in the Home node. You record a prompt that informs callers of the Home node options. You can build up to eight CCR Trees. After you build a CCR Tree you must assign it to a Greeting Table.

CallPilot 150 Telephone Administration Guide

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Nortel Networks 150 manual Chapter Custom Call Routing, About Custom Call Routing