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Chapter 6
Custom Call Routing
About Custom Call Routing
With Custom Call Routing (CCR) you can replace Automated Attendant menus with a CCR Tree that offers callers additional choices. Callers who reach a CCR Tree hear the CCR Home node immediately after the Company Greeting.
CCR Trees contain paths that callers navigate using their telephone dialpad. By selecting an option from the prompts callers can:
•hear an Information Message
•leave a message in a mailbox
•transfer to an extension or an external number
•go to a
Custom Call Routing overview
Incoming call
Receptionist answers
Automated Attendant
answers
Company Greeting plays
Custom Call Routing | Automated Attendant |
Home node options play | menu options play |
To build a CCR Tree you start by creating the options presented in the Home node. You can include up to eight options in the Home node. You record a prompt that informs callers of the Home node options. You can build up to eight CCR Trees. After you build a CCR Tree you must assign it to a Greeting Table.
CallPilot 150 Telephone Administration Guide