Nortel Networks 150 manual About Company Greetings

Chapter 5 Setting up the Automated Attendant 43

About Company Greetings

Before you record your Company Greetings, decide what type of greetings you want to use for the incoming phone lines, and what you want the greetings to say. There are four greeting times that reflect the Morning, Afternoon, Evening and Non-business hours. You can prepare four greetings, or you can use the same greeting for each time of day. As you record the greetings, number them from 1 to 4. An example greetings for each time of day:

1Morning Greeting: “Good morning. You have reached Touchstone Marketing.”

2Afternoon Greeting: “Good afternoon. You have reached Touchstone Marketing.”

3Evening Greeting: “Good evening. You have reached Touchstone Marketing.”

4Non-business Greeting: “You have reached Touchstone Marketing. Our business hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. Please stay on the line and leave a message. Thank you for calling.”

Greetings 1 through 4 are assigned by default to all Greeting Tables. This means that Greeting 1 plays as the Morning Greeting for Greeting Table 1, 2, 3 and 4.

If you use only one Greeting Table, the numbered greetings you record from 1 to 4 play automatically. You do not have to assign Greetings 1 to 4 to the table, but you must select the language preference.

If you use a Primary and Alternate Language, record the option ·instruction in both languages. For example, if you use English as your Primary Language and French as your Alternate Language, your main greeting can be in English and the option ·instruction can be in French. For example:

“Good morning. This is Touchstone Marketing. To use our voice messaging service in French, please press ·.”

Since the default Automated Attendant Menu prompt does not announce an Alternate Language option, in your greeting you must tell callers to press ·to use the Alternate Language.

Company Greetings can be 0 to 10 minutes in duration. If you need to change the greeting duration, you must change the Class of Service assigned to the System Administrator Mailbox. For information on how to change the setting, refer to “Changing a mailbox” on page 32.

After you decide what you want your greetings to say, practice recording them. Remember to speak slowly and clearly at a pace that is easy to understand.

CallPilot 150 Telephone Administration Guide