Nortel Networks 150 manual Greeting Tables, Greeting Type Default start times

42Chapter 5 Setting up the Automated Attendant

Greeting Tables

Greeting Tables store the recordings played by the Automated Attendant to incoming callers. CallPilot has four Greeting Tables.

You can record a total of 40 Company Greetings, but only four greetings can be assigned to a Greeting Table at any one time. You can assign the same four greetings to each table, or you can assign unique greetings for each table.

This table shows an example of how you can assign Greetings.

Greeting Type	Table 1	Table 2	Table 3	Table 4
Morning	Greeting 1	Greeting 5	Greeting 9	Greeting 13
Afternoon	Greeting 2	Greeting 6	Greeting 10	Greeting 14
Evening	Greeting 3	Greeting 7	Greeting 11	Greeting 15
Non-business	Greeting 4	Greeting 8	Greeting 12	Greeting 16
Morning	Greeting 17	Greeting 21	Greeting 25	Greeting 29
Afternoon	Greeting 18	Greeting 22	Greeting 26	Greeting 30
Evening	Greeting 19	Greeting 23	Greeting 27	Greeting 31
Non-business	Greeting 20	Greeting 24	Greeting 28	Greeting 32

We recommend using greetings 1 through 16 as your daily business greetings, and greetings 17 through 40 as special greetings.

Each Greeting Table is divided into four times of day.

This table shows the default times of day.

Greeting Type	Default start times
Morning	12:00 am
Afternoon	12:00 pm
Evening	6:00 pm
Non-business	6:00 pm
	If default hours are used, the Evening Greeting is not played.
	The Non-business Greeting can be turned on and off using the Business Status
	feature.

Greeting Tables using the alternate language

If you use primary and alternate languages, we recommend that you assign one Greeting Table to the alternate language. For example, if your company has two incoming lines and you want to have one line assigned to the alternate language, assign the line to the Greeting Table that has greetings recorded in the alternate language. You can record greetings 5, 6, 7 and 8 in the alternate language and assign the greetings to Greeting Table 2 for line 2.

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