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Nortel Networks 150 Information mailbox messages, About recording an Information mailbox message

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Page 87

Chapter 8 Broadcast and Information messages 87

Information mailbox messages

Your business or departments within your business can use Information mailboxes to provide callers with messages and announcements. You or another person responsible for the Information mailbox can record and update the Information mailbox message.

You can use Information mailbox messages to:

•announce sales

•provide product lists

•announce special events

Make it easy for callers to access Information mailbox messages by mentioning the Information mailbox in the Automated Attendant, or by asking the operator to route enquiries to the Information mailbox.

Callers cannot leave messages in an Information mailbox. Callers automatically disconnect after they listen to an Information mailbox message.

About recording an Information mailbox message

Before you record an Information mailbox message, you must determine what the message includes. As you prepare the message, be sure to include important times and dates.

For example: “Paddy’s Dance Studio proudly presents an extravaganza of dance. The entertainment begins at 8:00 pm on the fourth of July. Toddlers tap is in the White Room. Folk dance is in the Green Room. Classical ballet is in the Pink Room. Contemporary jazz is in the Blue Room. The studio and recital rooms are located at 222 Main Street.”

Write the message down and practice reading it aloud. When you are confident the message includes everything you want it to, record the message. If you use a phone system with bilingual capability, you must record the Information mailbox message in both languages.

An Information mailbox message can be either a Primary or an Alternate mailbox greeting. Use the procedure “Recording an Information mailbox message” on page 88 to record an Information mailbox message.

The messages you record must be longer than three seconds. The system times out after five seconds of silence.

CallPilot 150 Telephone Administration Guide

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Nortel Networks 150 manual Information mailbox messages, About recording an Information mailbox message

Contents

CallPilot Telephone Administration Guide CallPilot 150 Telephone Administration Guide Contents Chapter Working with mailboxes Chapter Working with CCR Trees Chapter Troubleshooting CallPilot CallPilot features Chapter Getting started with CallPilotAbout CallPilot Desktop Messaging CallPilot optionsMessage Networking Call CenterTelephone How to get helpGetting started with CallPilot P0919416 Who can use CallPilot Chapter Using CallPilotSystem timeout Using CallPilot with a two line display telephoneTo enter a character Using the dialpadAbout telephone buttons Symbols and conventions used in this guideUsing CallPilot P0919416 About installing mailboxes System Administrator MailboxChapter CallPilot mailboxes Subscriber mailboxes General Delivery MailboxGuest mailboxes When to use Guest mailboxesInformation mailboxes Class of Service features Prompt language Mailbox Class of ServiceClass of Service Class of Service valuesCompany Directory Mailbox propertiesAlternate extensions To restrict outdialing Restricting outdialingTo initialize a mailbox Initializing a mailboxChapter Working with mailboxes Adding a Subscriber mailboxTo add a Subscriber mailbox Press OK To add a Guest mailbox Adding a Guest mailboxTo add an Information mailbox Adding an Information mailboxTo add multiple mailboxes Adding many mailboxesPress OK to end the session Incorrect password lock-out About mailbox passwordsTo change a mailbox Changing a mailboxService classx Press Next Press to end the session To delete a mailbox Deleting a mailboxAbout Group Lists About Sending Group List messagesAbout Group List Numbers To add a Group List Adding a Group ListTo change a Group List Changing a Group ListADD DEL View To delete a Group List Deleting a Group ListAbout the Automated Attendant Chapter Setting up the Automated AttendantGreeting Tables Greeting Type Default start timesAbout Company Greetings To record a company Greeting Recording a GreetingCustom prompts Setting up a Greeting TableTo set up a Greeting Table Chng DAY Next Mo nonb 600 pm To configure how a line is answered Configuring line answeringTo change or view how a line is answered Changing line configurationTo assign or change the number of rings Assigning the number of rings before CallPilot answersTo set up Touchtone Gate Setting up Touchtone GateTT gatecustom Destination number Table entry Incoming call example About the Clid Routing TableTo route a phone number To change or delete a phone number in the Clid Routing Table About Custom Call Routing Chapter Custom Call RoutingPlanning and designing a CCR Tree Components of a CCR TreeHome node Sub-menus Information MessagesPaths Mailbox nodesTransfer nodes Destination types⁄ ¤ ‹ › An example of a CCR TreeCustom Call Routing P0919416 Chapter Working with CCR Trees Building a CCR TreeTo build a CCR Tree To create a Home node Creating a Home nodeAdding nodes to the Home node To add a Menu node Adding a Menu nodeSave Print Quit To add an Information node Adding an Information nodePress END To add a Mailbox node Adding a Mailbox nodePress END To add a Transfer to an internal extension Adding a Transfer nodeTo add a Transfer to an external number About transfers to external numbersPress Othr Press Xfer ‹ or Paus Adding special characters to an external transfer numberTo assign a CCR Tree to a Greeting Table Assigning a CCR Tree to a Greeting TableTesting a CCR Tree To disable a TreeDisabling a CCR Tree To delete a Tree Deleting a CCR TreeChanging a CCR Tree message To change a Mailbox node Changing a Mailbox nodeTo change a destination type Changing a destination typeTo change a Transfer node Changing a Transfer nodeTo delete a Path Deleting a PathPress to end the session Chapter Broadcast and Information messages About Broadcast messagesTo record and send a Broadcast message Norstar Voice Mail To record and send a Broadcast message CallPilot About recording an Information mailbox message Information mailbox messagesTo record an Information mailbox message Recording an Information mailbox messageAbout resetting CallPilot To reset CallPilotChapter CallPilot operations To initialize CallPilot Initializing CallPilotTo reset the System Administrator password Resetting the System Administrator passwordOperator settings Setting the Operator statusTo set the Operator status Changing the Operator password To change the Operator passwordResetting the Operator password Changing the Operator default extension To change the Operator default extensionSetting the Business Status Setting up line answering To set the Business StatusTo assign Answer Lines To change the Automated Attendant status Setting the Automated Attendant statusLanguage availability CallPilot default system optionsTo change the Group List leading digit Group List leading digitTo enable or disable voicemail Company Directory To enable or disable the Company DirectoryTo designate the number of channels for outdialing OutdialingGeneral Delivery Mailbox To enable or disable the General Delivery MailboxTo enable a software authorization code Enabling a software authorization codeExternal Mailbox Initialization To enable or disable External Mailbox InitializationChapter Dialing Translation About Dialing TranslationHow the Dialing Translation Table works Input Output Examples of Dialing Translation TablesNetwork Access To set the Dialing Translation properties Setting Dialing Translation propertiesTo build a Dialing Translation Table Building a Dialing Translation TableTo review Dialing Translation Table entries Reviewing entries in the Dialing Translation TableTo change an entry in the Dialing Translation Table Changing a Dialing Translation Table entryTo delete an entry in the Dialing Translation Table Deleting a Dialing Translation Table entryChapter Troubleshooting CallPilot Telephone cannot be forwarded to the system Verify the correct extension is assigned to the mailbox You cannot create a Group List Already a member CallPilot error messagesInvalid key Mbox not init Not recorded Ringing Answer button Chapter CallPilot configuration tipsDelayed answering by the Automated Attendant Ringing lines and answer buttonsCallPilot configuration tips How to set up CallPilot for different businesses CallPilot for a small business On Your Toes Dance StudioCentral receptionist Costume Room Greeting for On Your ToesCallPilot for a medium business Bridge Stone Engineering Greeting for Bridge Stone Engineering Customer Service and Sales departmentShipping and Receiving ManagersFeature Compatibility Delayed Ring Transfer DRT Language choice Service Modes CallPilot configuration tips P0919416 Value or range Default Chapter Default configuration valuesDefault configuration values Message storage times Default configuration values P0919416 Glossary See Custom Call Routing ATA Feature code used to leave messages in CallPilot mailboxes Storage place for messages on the CallPilot system Returning CallPilot to its original default settings Push button telephone that emits Dtmf tones Glossary P0919416 Index Index Troubleshooting P0919416 Troubleshooting 113 Accessing a line or line Pool