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Chapter 8 Broadcast and Information messages 87
Information mailbox messages
Your business or departments within your business can use Information mailboxes to provide callers with messages and announcements. You or another person responsible for the Information mailbox can record and update the Information mailbox message.
You can use Information mailbox messages to:
•announce sales
•provide product lists
•announce special events
Make it easy for callers to access Information mailbox messages by mentioning the Information mailbox in the Automated Attendant, or by asking the operator to route enquiries to the Information mailbox.
Callers cannot leave messages in an Information mailbox. Callers automatically disconnect after they listen to an Information mailbox message.
About recording an Information mailbox message
Before you record an Information mailbox message, you must determine what the message includes. As you prepare the message, be sure to include important times and dates.
For example: “Paddy’s Dance Studio proudly presents an extravaganza of dance. The entertainment begins at 8:00 pm on the fourth of July. Toddlers tap is in the White Room. Folk dance is in the Green Room. Classical ballet is in the Pink Room. Contemporary jazz is in the Blue Room. The studio and recital rooms are located at 222 Main Street.”
Write the message down and practice reading it aloud. When you are confident the message includes everything you want it to, record the message. If you use a phone system with bilingual capability, you must record the Information mailbox message in both languages.
An Information mailbox message can be either a Primary or an Alternate mailbox greeting. Use the procedure “Recording an Information mailbox message” on page 88 to record an Information mailbox message.
The messages you record must be longer than three seconds. The system times out after five seconds of silence.
CallPilot 150 Telephone Administration Guide