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Glossary 141
Level
The Home Menu is on Level 0. As
Mailbox
A storage place for messages on the CallPilot system.
Mailbox number length
The number of digits allowed in a mailbox number. The mailbox number length ranges from two to seven digits.
Mailbox properties
Mailbox properties are optional parameters in addition to the Class of Service values. The Mailbox properties are: Include in Company Directory, Alternate Extensions, Express Messaging Line, Call Screening, Message Waiting Notification, and Outdial route.
Menu
A menu is a voice prompt you record that provides a caller with a list of up to eight options. There is one default
Message Waiting Notification
Message Waiting Notification provides a mailbox owner with a message notification Message for you on the display of their telephone.
Never Full Mailboxes
CallPilot mailboxes have a Never Full Mailbox Feature, which lets callers leave messages in a mailbox, even if the mailbox is “full”. The messages are stored, but cannot be accessed until at least one saved message is deleted.
Operator
The Operator is the person whose extension rings when the caller is prompted by the Automated Attendant to “Press Øfor an operator”. If the Operator is not available, callers who request the Operator transfer to the General Delivery Mailbox.
In Class of Service, the Operator is also known as a Targeted Attendant.
Operator default extension
The Receptionist or CallPilot designated Operator’s default extension. This default is preset to none, and must be changed to any valid extension on the system.
Operator status
The CallPilot setting that tells the system whether or not a receptionist or designated Operator is available.
CallPilot 150 Telephone Administration Guide