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8 Chapter 1 Getting started with CallPilot
CallPilot options
CallPilot has two options to enhance your office communications. You need a software authorization code to enable a CallPilot option. Contact your vendor if you want to trial or purchase a software authorization code.
CallPilot options are:
Message Networking
Message Networking links the CallPilot system with other voicemail systems and allows the exchange of voice messages between users at different sites. CallPilot supports Digital networking and Audio Messaging Interchange Specification (AMIS) networking. For information about Message Networking refer to the CallPilot Message Networking Set Up and Operation Guide.
Call Center
CallPilot is an application that handles incoming calls as efficiently and economically as possible. Call Center answers calls, then routes the calls to agents in a skillset that most closely matches the needs of the caller. Calls can be routed based on the origin of the call, the destination of the call, or the information entered by the caller. Callers can be given high or low priorities. Callers can overflow to different groups or skillsets of agents, transfer out of the system, leave a message, and hear announcements or informative messages. For information about Call Center refer to the Nortel Networks Call Center Set Up and Operation Guide.
For CallPilot 150, you have the option of choosing either CallPilot or Call Center as your primary application.
Desktop Messaging
With Desktop Messaging subscribers can access their CallPilot mailbox from their personal computer. Subscribers can manage all of their voice messages from one graphical interface.
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