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Nortel Networks 150 manual Managers, Shipping and Receiving

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Chapter 12 CallPilot configuration tips 127

The managers

Bridge Stone managers have a personal CO line that appears on their private telephone and their receptionist’s telephone. The receptionists answer the managers’ calls, and then transfer the calls to the manager’s telephone. The receptionist’s phone is CFNA to CallPilot.

If a manager is unavailable to take a call, the call rings back at the receptionist’s set. The receptionist handles the call by asking the caller to leave a voice message in the manager’s mailbox. If the caller wants to leave a message, the receptionist transfers the caller using the CallPilot Transfer feature ≤·°ﬂ.

When CallPilot is set up this way, CFNA for the manager’s set is not used. The receptionist answers the manager’s calls and uses CallPilot’s Transfer feature to transfer the caller to the manager’s telephone. The CallPilot Transfer Callback Feature returns the call to the receptionist’s telephone if a manager is not available to take a call.

Note: The receptionist’s telephone has a ringing line appearance. This telephone cannot be forwarded to another telephone.

Shipping and Receiving

The employees in this department share the same telephone. This department uses one telephone line that is assigned to the loading dock. This extension is assigned to Path 3 of the CCR Home Menu.

The shipping and receiving department mailbox greeting informs callers they can leave a message or press ‚to speak with the receptionist. The receptionist’s phone is CFNA to CallPilot.

CallPilot 150 Telephone Administration Guide

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Nortel Networks 150 manual Managers, Shipping and Receiving

Contents

CallPilot Telephone Administration Guide CallPilot 150 Telephone Administration Guide Contents Chapter Working with mailboxes Chapter Working with CCR Trees Chapter Troubleshooting CallPilot Chapter Getting started with CallPilot CallPilot featuresAbout CallPilot Desktop Messaging CallPilot optionsMessage Networking Call CenterTelephone How to get helpGetting started with CallPilot P0919416 Who can use CallPilot Chapter Using CallPilotSystem timeout Using CallPilot with a two line display telephoneTo enter a character Using the dialpadAbout telephone buttons Symbols and conventions used in this guideUsing CallPilot P0919416 System Administrator Mailbox About installing mailboxesChapter CallPilot mailboxes Subscriber mailboxes General Delivery MailboxGuest mailboxes When to use Guest mailboxesInformation mailboxes Class of Service features Prompt language Mailbox Class of ServiceClass of Service Class of Service valuesCompany Directory Mailbox propertiesAlternate extensions To restrict outdialing Restricting outdialingTo initialize a mailbox Initializing a mailboxAdding a Subscriber mailbox Chapter Working with mailboxesTo add a Subscriber mailbox Press OK To add a Guest mailbox Adding a Guest mailboxTo add an Information mailbox Adding an Information mailboxTo add multiple mailboxes Adding many mailboxesPress OK to end the session Incorrect password lock-out About mailbox passwordsTo change a mailbox Changing a mailboxService classx Press Next Press to end the session To delete a mailbox Deleting a mailboxAbout Sending Group List messages About Group ListsAbout Group List Numbers To add a Group List Adding a Group ListTo change a Group List Changing a Group ListADD DEL View To delete a Group List Deleting a Group ListAbout the Automated Attendant Chapter Setting up the Automated AttendantGreeting Tables Greeting Type Default start timesAbout Company Greetings To record a company Greeting Recording a GreetingCustom prompts Setting up a Greeting TableTo set up a Greeting Table Chng DAY Next Mo nonb 600 pm To configure how a line is answered Configuring line answeringTo change or view how a line is answered Changing line configurationTo assign or change the number of rings Assigning the number of rings before CallPilot answersTo set up Touchtone Gate Setting up Touchtone GateTT gatecustom Destination number Table entry Incoming call example About the Clid Routing TableTo route a phone number To change or delete a phone number in the Clid Routing Table About Custom Call Routing Chapter Custom Call RoutingComponents of a CCR Tree Planning and designing a CCR TreeHome node Sub-menus Information MessagesPaths Mailbox nodesTransfer nodes Destination types⁄ ¤ ‹ › An example of a CCR TreeCustom Call Routing P0919416 Building a CCR Tree Chapter Working with CCR TreesTo build a CCR Tree To create a Home node Creating a Home nodeAdding nodes to the Home node To add a Menu node Adding a Menu nodeSave Print Quit To add an Information node Adding an Information nodePress END To add a Mailbox node Adding a Mailbox nodePress END To add a Transfer to an internal extension Adding a Transfer nodeTo add a Transfer to an external number About transfers to external numbersPress Othr Press Xfer ‹ or Paus Adding special characters to an external transfer numberTo assign a CCR Tree to a Greeting Table Assigning a CCR Tree to a Greeting TableTo disable a Tree Testing a CCR TreeDisabling a CCR Tree To delete a Tree Deleting a CCR TreeChanging a CCR Tree message To change a Mailbox node Changing a Mailbox nodeTo change a destination type Changing a destination typeTo change a Transfer node Changing a Transfer nodeTo delete a Path Deleting a PathPress to end the session About Broadcast messages Chapter Broadcast and Information messagesTo record and send a Broadcast message Norstar Voice Mail To record and send a Broadcast message CallPilot About recording an Information mailbox message Information mailbox messagesTo record an Information mailbox message Recording an Information mailbox messageTo reset CallPilot About resetting CallPilotChapter CallPilot operations To initialize CallPilot Initializing CallPilotTo reset the System Administrator password Resetting the System Administrator passwordSetting the Operator status Operator settingsTo set the Operator status To change the Operator password Changing the Operator passwordResetting the Operator password To change the Operator default extension Changing the Operator default extensionSetting the Business Status To set the Business Status Setting up line answeringTo assign Answer Lines To change the Automated Attendant status Setting the Automated Attendant statusLanguage availability CallPilot default system optionsTo change the Group List leading digit Group List leading digitTo enable or disable voicemail Company Directory To enable or disable the Company DirectoryTo designate the number of channels for outdialing OutdialingGeneral Delivery Mailbox To enable or disable the General Delivery MailboxTo enable a software authorization code Enabling a software authorization codeExternal Mailbox Initialization To enable or disable External Mailbox InitializationAbout Dialing Translation Chapter Dialing TranslationHow the Dialing Translation Table works Input Output Examples of Dialing Translation TablesNetwork Access To set the Dialing Translation properties Setting Dialing Translation propertiesTo build a Dialing Translation Table Building a Dialing Translation TableTo review Dialing Translation Table entries Reviewing entries in the Dialing Translation TableTo change an entry in the Dialing Translation Table Changing a Dialing Translation Table entryTo delete an entry in the Dialing Translation Table Deleting a Dialing Translation Table entryChapter Troubleshooting CallPilot Telephone cannot be forwarded to the system Verify the correct extension is assigned to the mailbox You cannot create a Group List Already a member CallPilot error messagesInvalid key Mbox not init Not recorded Ringing Answer button Chapter CallPilot configuration tipsDelayed answering by the Automated Attendant Ringing lines and answer buttonsCallPilot configuration tips CallPilot for a small business On Your Toes Dance Studio How to set up CallPilot for different businessesCentral receptionist Costume Room Greeting for On Your ToesCallPilot for a medium business Bridge Stone Engineering Greeting for Bridge Stone Engineering Customer Service and Sales departmentShipping and Receiving ManagersFeature Compatibility Delayed Ring Transfer DRT Language choice Service Modes CallPilot configuration tips P0919416 Value or range Default Chapter Default configuration valuesDefault configuration values Message storage times Default configuration values P0919416 Glossary See Custom Call Routing ATA Feature code used to leave messages in CallPilot mailboxes Storage place for messages on the CallPilot system Returning CallPilot to its original default settings Push button telephone that emits Dtmf tones Glossary P0919416 Index Index Troubleshooting P0919416 Troubleshooting 113 Accessing a line or line Pool