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Chapter 12 CallPilot configuration tips 127
The managers
Bridge Stone managers have a personal CO line that appears on their private telephone and their receptionist’s telephone. The receptionists answer the managers’ calls, and then transfer the calls to the manager’s telephone. The receptionist’s phone is CFNA to CallPilot.
If a manager is unavailable to take a call, the call rings back at the receptionist’s set. The receptionist handles the call by asking the caller to leave a voice message in the manager’s mailbox. If the caller wants to leave a message, the receptionist transfers the caller using the CallPilot Transfer feature ≤·°fl.
When CallPilot is set up this way, CFNA for the manager’s set is not used. The receptionist answers the manager’s calls and uses CallPilot’s Transfer feature to transfer the caller to the manager’s telephone. The CallPilot Transfer Callback Feature returns the call to the receptionist’s telephone if a manager is not available to take a call.
Note: The receptionist’s telephone has a ringing line appearance. This telephone cannot be forwarded to another telephone.
Shipping and Receiving
The employees in this department share the same telephone. This department uses one telephone line that is assigned to the loading dock. This extension is assigned to Path 3 of the CCR Home Menu.
The shipping and receiving department mailbox greeting informs callers they can leave a message or press ‚to speak with the receptionist. The receptionist’s phone is CFNA to CallPilot.
CallPilot 150 Telephone Administration Guide