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Nortel Networks 150 manual Changing the Operator default extension, Setting the Business Status

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94 Chapter 9 CallPilot operations

Changing the Operator default extension

When callers request to speak to your company Receptionist or Operator, CallPilot transfers the call to the Operator’s extension. You can change the receptionist or designated Operator extension number. Callers can request to speak to your company receptionist or designated Operator if the Automated Attendant voice prompt announces the option and the Operator Status is set to Yes.

To change the Operator default extension

Pswd:

RETRYOK

Atdt avail: Y

CHNGNEXT

Atdt: xxx

CHNGOK

Ext:

RETRY QUIT

Atdt: xxx

CHNGNEXT

1Press ≤·°¤.

2Enter the Operator password and press OK.

3Press NEXT until you see the display in step 4.

4Press CHNG.

5Enter the Operator extension.

6Press ®to end the session.

Callers who request the Operator are transferred to the new extension. If the Operator does not answer, the call is transferred to the General Delivery Mailbox.

Setting the Business Status

The Business Status setting overrides the Morning, Afternoon, and Evening Greeting Tables.

If you set the Business Status to Yes, greetings are played according to the time scheduled in the Greeting Tables. For example, if Business Status is set to Yes, the Morning, Afternoon and Evening Greetings play automatically according to the start times programmed in the Greeting Tables.

When the receptionist sets the Business Status to No at the end of the business day or prior to the weekend, the Non-business hours Greeting plays until the receptionist sets the Business Status to Yes.

Have the receptionist or designated Operator change the Business Status to Yes in the morning when your company opens. At the end of the business day, have the Receptionist or designated Operator set the Business Status to No.

P0919416 03

Image 94

Nortel Networks 150 manual Changing the Operator default extension, To change the Operator default extension

Contents

CallPilot Telephone Administration Guide CallPilot 150 Telephone Administration Guide Contents Chapter Working with mailboxes Chapter Working with CCR Trees Chapter Troubleshooting CallPilot Chapter Getting started with CallPilot CallPilot featuresAbout CallPilot Call Center CallPilot optionsMessage Networking Desktop MessagingHow to get help TelephoneGetting started with CallPilot P0919416 Using CallPilot with a two line display telephone Chapter Using CallPilotSystem timeout Who can use CallPilotUsing the dialpad To enter a characterSymbols and conventions used in this guide About telephone buttonsUsing CallPilot P0919416 System Administrator Mailbox About installing mailboxesChapter CallPilot mailboxes General Delivery Mailbox Subscriber mailboxesWhen to use Guest mailboxes Guest mailboxesInformation mailboxes Mailbox Class of Service Class of Service features Prompt languageClass of Service values Class of ServiceMailbox properties Company DirectoryAlternate extensions Restricting outdialing To restrict outdialingInitializing a mailbox To initialize a mailboxAdding a Subscriber mailbox Chapter Working with mailboxesTo add a Subscriber mailbox Press OK Adding a Guest mailbox To add a Guest mailboxAdding an Information mailbox To add an Information mailboxAdding many mailboxes To add multiple mailboxesPress OK to end the session About mailbox passwords Incorrect password lock-outChanging a mailbox To change a mailboxService classx Press Next Press to end the session Deleting a mailbox To delete a mailboxAbout Sending Group List messages About Group ListsAbout Group List Numbers Adding a Group List To add a Group ListChanging a Group List To change a Group ListADD DEL View Deleting a Group List To delete a Group ListChapter Setting up the Automated Attendant About the Automated AttendantGreeting Type Default start times Greeting TablesAbout Company Greetings Recording a Greeting To record a company GreetingSetting up a Greeting Table Custom promptsTo set up a Greeting Table Chng DAY Next Mo nonb 600 pm Configuring line answering To configure how a line is answeredChanging line configuration To change or view how a line is answeredAssigning the number of rings before CallPilot answers To assign or change the number of ringsSetting up Touchtone Gate To set up Touchtone GateTT gatecustom About the Clid Routing Table Destination number Table entry Incoming call exampleTo route a phone number To change or delete a phone number in the Clid Routing Table Chapter Custom Call Routing About Custom Call RoutingComponents of a CCR Tree Planning and designing a CCR TreeHome node Information Messages Sub-menusDestination types Mailbox nodesTransfer nodes PathsAn example of a CCR Tree ⁄ ¤ ‹ ›Custom Call Routing P0919416 Building a CCR Tree Chapter Working with CCR TreesTo build a CCR Tree Creating a Home node To create a Home nodeAdding nodes to the Home node Adding a Menu node To add a Menu nodeSave Print Quit Adding an Information node To add an Information nodePress END Adding a Mailbox node To add a Mailbox nodePress END Adding a Transfer node To add a Transfer to an internal extensionAbout transfers to external numbers To add a Transfer to an external numberPress Othr Press Xfer Adding special characters to an external transfer number ‹ or PausAssigning a CCR Tree to a Greeting Table To assign a CCR Tree to a Greeting TableTo disable a Tree Testing a CCR TreeDisabling a CCR Tree Deleting a CCR Tree To delete a TreeChanging a CCR Tree message Changing a Mailbox node To change a Mailbox nodeChanging a destination type To change a destination typeChanging a Transfer node To change a Transfer nodeDeleting a Path To delete a PathPress to end the session About Broadcast messages Chapter Broadcast and Information messagesTo record and send a Broadcast message Norstar Voice Mail To record and send a Broadcast message CallPilot Information mailbox messages About recording an Information mailbox messageRecording an Information mailbox message To record an Information mailbox messageTo reset CallPilot About resetting CallPilotChapter CallPilot operations Initializing CallPilot To initialize CallPilotResetting the System Administrator password To reset the System Administrator passwordSetting the Operator status Operator settingsTo set the Operator status To change the Operator password Changing the Operator passwordResetting the Operator password To change the Operator default extension Changing the Operator default extensionSetting the Business Status To set the Business Status Setting up line answeringTo assign Answer Lines Setting the Automated Attendant status To change the Automated Attendant statusCallPilot default system options Language availabilityGroup List leading digit To change the Group List leading digitTo enable or disable voicemail To enable or disable the Company Directory Company DirectoryOutdialing To designate the number of channels for outdialingTo enable or disable the General Delivery Mailbox General Delivery MailboxEnabling a software authorization code To enable a software authorization codeTo enable or disable External Mailbox Initialization External Mailbox InitializationAbout Dialing Translation Chapter Dialing TranslationHow the Dialing Translation Table works Examples of Dialing Translation Tables Input OutputNetwork Access Setting Dialing Translation properties To set the Dialing Translation propertiesBuilding a Dialing Translation Table To build a Dialing Translation TableReviewing entries in the Dialing Translation Table To review Dialing Translation Table entriesChanging a Dialing Translation Table entry To change an entry in the Dialing Translation TableDeleting a Dialing Translation Table entry To delete an entry in the Dialing Translation TableChapter Troubleshooting CallPilot Telephone cannot be forwarded to the system Verify the correct extension is assigned to the mailbox You cannot create a Group List CallPilot error messages Already a memberInvalid key Mbox not init Not recorded Ringing lines and answer buttons Chapter CallPilot configuration tipsDelayed answering by the Automated Attendant Ringing Answer buttonCallPilot configuration tips CallPilot for a small business On Your Toes Dance Studio How to set up CallPilot for different businessesCentral receptionist Greeting for On Your Toes Costume RoomCallPilot for a medium business Bridge Stone Engineering Customer Service and Sales department Greeting for Bridge Stone EngineeringManagers Shipping and ReceivingFeature Compatibility Delayed Ring Transfer DRT Language choice Service Modes CallPilot configuration tips P0919416 Chapter Default configuration values Value or range DefaultDefault configuration values Message storage times Default configuration values P0919416 Glossary See Custom Call Routing ATA Feature code used to leave messages in CallPilot mailboxes Storage place for messages on the CallPilot system Returning CallPilot to its original default settings Push button telephone that emits Dtmf tones Glossary P0919416 Index Index Troubleshooting P0919416 Troubleshooting 113 Accessing a line or line Pool