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Chapter 12 CallPilot configuration tips 125
CallPilot for a medium business
Bridge Stone Engineering
CallPilot is assigned as the Call Forward No Answer (CFNA) extension for all telephones in the office. This means that any call that is not answered by a mailbox owner transfers to their mailbox.
Subscribers have buttons programmed on their display telephone for the CallPilot Leave Message (≤·°‚) and Open Mailbox (≤·°⁄). This gives easy access to these frequently used features.
Employees have a mailbox number that is the same as their telephone extension. Subscribers have initialized their mailbox and recorded a Personal Mailbox Greeting.
When the receptionist is not available, Custom Call Routing routes callers along a call path.
The central receptionist
Bridge Stone’s receptionist handles all calls from the published telephone number. When the receptionist is unable to answer the telephone within four rings, the Automated Attendant answers the call. The receptionist is also the designated Operator. When a caller presses ‚to speak with the operator, the caller transfers to the receptionist.
Here is how Bridge Stone’s communication system works.
Bridge Stone’s public telephone number is
Note: Delayed Ring Transfer is a telephone
CallPilot 150 Telephone Administration Guide