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Nortel Networks 150 manual CallPilot for a medium business Bridge Stone Engineering

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Chapter 12 CallPilot configuration tips 125

CallPilot for a medium business

Bridge Stone Engineering

CallPilot is assigned as the Call Forward No Answer (CFNA) extension for all telephones in the office. This means that any call that is not answered by a mailbox owner transfers to their mailbox.

Subscribers have buttons programmed on their display telephone for the CallPilot Leave Message (≤·°‚) and Open Mailbox (≤·°⁄). This gives easy access to these frequently used features.

Employees have a mailbox number that is the same as their telephone extension. Subscribers have initialized their mailbox and recorded a Personal Mailbox Greeting.

When the receptionist is not available, Custom Call Routing routes callers along a call path.

The central receptionist

Bridge Stone’s receptionist handles all calls from the published telephone number. When the receptionist is unable to answer the telephone within four rings, the Automated Attendant answers the call. The receptionist is also the designated Operator. When a caller presses ‚to speak with the operator, the caller transfers to the receptionist.

Here is how Bridge Stone’s communication system works.

Bridge Stone’s public telephone number is 555-1234. All lines appear on the receptionist’s telephone. CallPilot is the Prime Set for each of the six lines. The Delayed Ring Transfer (DRT) feature forwards unanswered lines to the Automated Attendant.

Note: Delayed Ring Transfer is a telephone system-wide call handling feature. All lines programmed as DRT to Prime are forwarded after four rings. This is done by setting the Prime Set of the line to the CallPilot extension.

CallPilot 150 Telephone Administration Guide

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Nortel Networks 150 manual CallPilot for a medium business Bridge Stone Engineering

Contents

CallPilot Telephone Administration Guide CallPilot 150 Telephone Administration Guide Contents Chapter Working with mailboxes Chapter Working with CCR Trees Chapter Troubleshooting CallPilot About CallPilot CallPilot featuresChapter Getting started with CallPilot Message Networking CallPilot optionsCall Center Desktop MessagingTelephone How to get helpGetting started with CallPilot P0919416 System timeout Chapter Using CallPilotUsing CallPilot with a two line display telephone Who can use CallPilotTo enter a character Using the dialpadAbout telephone buttons Symbols and conventions used in this guideUsing CallPilot P0919416 Chapter CallPilot mailboxes About installing mailboxesSystem Administrator Mailbox Subscriber mailboxes General Delivery MailboxGuest mailboxes When to use Guest mailboxesInformation mailboxes Class of Service features Prompt language Mailbox Class of ServiceClass of Service Class of Service valuesCompany Directory Mailbox propertiesAlternate extensions To restrict outdialing Restricting outdialingTo initialize a mailbox Initializing a mailboxTo add a Subscriber mailbox Chapter Working with mailboxesAdding a Subscriber mailbox Press OK To add a Guest mailbox Adding a Guest mailboxTo add an Information mailbox Adding an Information mailboxTo add multiple mailboxes Adding many mailboxesPress OK to end the session Incorrect password lock-out About mailbox passwordsTo change a mailbox Changing a mailboxService classx Press Next Press to end the session To delete a mailbox Deleting a mailboxAbout Group List Numbers About Group ListsAbout Sending Group List messages To add a Group List Adding a Group ListTo change a Group List Changing a Group ListADD DEL View To delete a Group List Deleting a Group ListAbout the Automated Attendant Chapter Setting up the Automated AttendantGreeting Tables Greeting Type Default start timesAbout Company Greetings To record a company Greeting Recording a GreetingCustom prompts Setting up a Greeting TableTo set up a Greeting Table Chng DAY Next Mo nonb 600 pm To configure how a line is answered Configuring line answeringTo change or view how a line is answered Changing line configurationTo assign or change the number of rings Assigning the number of rings before CallPilot answersTo set up Touchtone Gate Setting up Touchtone GateTT gatecustom Destination number Table entry Incoming call example About the Clid Routing TableTo route a phone number To change or delete a phone number in the Clid Routing Table About Custom Call Routing Chapter Custom Call RoutingHome node Planning and designing a CCR TreeComponents of a CCR Tree Sub-menus Information MessagesTransfer nodes Mailbox nodesDestination types Paths⁄ ¤ ‹ › An example of a CCR TreeCustom Call Routing P0919416 To build a CCR Tree Chapter Working with CCR TreesBuilding a CCR Tree To create a Home node Creating a Home nodeAdding nodes to the Home node To add a Menu node Adding a Menu nodeSave Print Quit To add an Information node Adding an Information nodePress END To add a Mailbox node Adding a Mailbox nodePress END To add a Transfer to an internal extension Adding a Transfer nodeTo add a Transfer to an external number About transfers to external numbersPress Othr Press Xfer ‹ or Paus Adding special characters to an external transfer numberTo assign a CCR Tree to a Greeting Table Assigning a CCR Tree to a Greeting TableDisabling a CCR Tree Testing a CCR TreeTo disable a Tree To delete a Tree Deleting a CCR TreeChanging a CCR Tree message To change a Mailbox node Changing a Mailbox nodeTo change a destination type Changing a destination typeTo change a Transfer node Changing a Transfer nodeTo delete a Path Deleting a PathPress to end the session To record and send a Broadcast message Norstar Voice Mail Chapter Broadcast and Information messagesAbout Broadcast messages To record and send a Broadcast message CallPilot About recording an Information mailbox message Information mailbox messagesTo record an Information mailbox message Recording an Information mailbox messageChapter CallPilot operations About resetting CallPilotTo reset CallPilot To initialize CallPilot Initializing CallPilotTo reset the System Administrator password Resetting the System Administrator passwordTo set the Operator status Operator settingsSetting the Operator status Resetting the Operator password Changing the Operator passwordTo change the Operator password Setting the Business Status Changing the Operator default extensionTo change the Operator default extension To assign Answer Lines Setting up line answeringTo set the Business Status To change the Automated Attendant status Setting the Automated Attendant statusLanguage availability CallPilot default system optionsTo change the Group List leading digit Group List leading digitTo enable or disable voicemail Company Directory To enable or disable the Company DirectoryTo designate the number of channels for outdialing OutdialingGeneral Delivery Mailbox To enable or disable the General Delivery MailboxTo enable a software authorization code Enabling a software authorization codeExternal Mailbox Initialization To enable or disable External Mailbox InitializationHow the Dialing Translation Table works Chapter Dialing TranslationAbout Dialing Translation Input Output Examples of Dialing Translation TablesNetwork Access To set the Dialing Translation properties Setting Dialing Translation propertiesTo build a Dialing Translation Table Building a Dialing Translation TableTo review Dialing Translation Table entries Reviewing entries in the Dialing Translation TableTo change an entry in the Dialing Translation Table Changing a Dialing Translation Table entryTo delete an entry in the Dialing Translation Table Deleting a Dialing Translation Table entryChapter Troubleshooting CallPilot Telephone cannot be forwarded to the system Verify the correct extension is assigned to the mailbox You cannot create a Group List Already a member CallPilot error messagesInvalid key Mbox not init Not recorded Delayed answering by the Automated Attendant Chapter CallPilot configuration tipsRinging lines and answer buttons Ringing Answer buttonCallPilot configuration tips Central receptionist How to set up CallPilot for different businessesCallPilot for a small business On Your Toes Dance Studio Costume Room Greeting for On Your ToesCallPilot for a medium business Bridge Stone Engineering Greeting for Bridge Stone Engineering Customer Service and Sales departmentShipping and Receiving ManagersFeature Compatibility Delayed Ring Transfer DRT Language choice Service Modes CallPilot configuration tips P0919416 Value or range Default Chapter Default configuration valuesDefault configuration values Message storage times Default configuration values P0919416 Glossary See Custom Call Routing ATA Feature code used to leave messages in CallPilot mailboxes Storage place for messages on the CallPilot system Returning CallPilot to its original default settings Push button telephone that emits Dtmf tones Glossary P0919416 Index Index Troubleshooting P0919416 Troubleshooting 113 Accessing a line or line Pool