126Chapter 12 CallPilot configuration tips
Greeting Table 1 for Bridge Stone Engineering
Greeting 1 | “Good morning. You have reached Bridge Stone Engineering.” |
| The CCR Home Menu plays after the greeting. You can make Company |
| Greetings up to five minutes long. |
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Greeting 2 | “Good afternoon. You have reached Bridge Stone Engineering.” |
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Greeting 3 | “Good evening. You have reached Bridge Stone Engineering.” |
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Greeting 4 | “You have reached Bridge Stone Engineering. The office is closed at this |
| time. Stay on the line to leave a message.” |
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CallPilot uses Greeting Table 1 to answer calls after four rings. Depending on the time of day, different recorded greetings play for the Morning, Afternoon, and Evening. When the Business Status is No, the
Greeting Table 1 answers calls using greetings 1 through 4. Greetings 1 through 4 play unless you assign different greetings. When the Greeting Table was configured, English was chosen as the Primary Language.
Note: Lines used must be assigned to the Greeting Table before the Greeting Table greetings are used.
After the Company Greeting the CCR Home Menu voice prompt plays. This menu gives callers a list of single digit options. After callers listen to the Home Menu, they select an option by pressing a number on any tone dial telephone. For example:
“To speak to our customer service representative, press ⁄. To reach our sales department, press ¤. To reach our shipping and receiving department, press ‹. To speak with our receptionist, press ‚.
The Customer Service and Sales department
This department has two receptionists, two customer service representatives, two sales agents, a sales manager, and a customer service manager. CallPilot is set up to answer all calls. Callers can select either customer service or sales from the CCR Home Menu voice prompt.
Incoming calls for customer service transfer directly to the customer service receptionist. Incoming calls for sales transfer directly to the sales receptionist.
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