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Chapter 5
Setting up the Automated Attendant
About the Automated Attendant
The Automated Attendant answers your company’s incoming phone lines with a prerecorded greeting selected from the Greeting Table, according to the time of day.
You can record and assign different greetings to the Greeting Table. You can specify which greetings play for particular lines. For example, you can program the system so that callers hear one greeting when they call the sales line, and a different greeting when they call the customer support line.
After the greeting, the Automated Attendant Menu offers a range of options that callers can select using the dialpad of their phone. If you want to offer a greater range of options and services for incoming calls, you can assign a Custom Call Routing (CCR) menu to play instead of the Automated Attendant Menu. See “Planning and designing a CCR Tree” on page 58 for information on creating a CCR menu.
Automated Attendant answering overview
Incoming call
Receptionist answers
Automated Attendant
answers
Company Greeting plays
Custom Call Routing | Automated Attendant |
Home Menu plays | Menu plays |
CallPilot 150 Telephone Administration Guide