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Chapter 3

TROUBLESHOOTING

TROUBLESHOOTING

If a problem or question arises, try to solve the situation using the following information before contacting your authorized SHARP dealer.

Problem

Cause and solution

Page

 

 

 

 

The original is loaded upside down.

 

The image cannot be scanned.

→ If you are using the document glass, the original must be placed

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face down. If you are using the RSPF, the original must be

 

 

 

inserted face up.

 

 

 

 

 

A slight amount of moiré sometimes appears when

 

A moiré (stripe pattern) appears on

printed matter is scanned.

 

→ Moiré can in some cases be reduced by changing the scanning

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the scanned image.

resolution.

 

 

If you are using the document glass, also try shifting the position

 

 

and/or angle of the original on the document glass.

 

 

 

 

 

The document glass or the underside of the RSPF (or

 

The scanned image is fuzzy or has

document cover) is dirty.

—

smudges.

→ To clean the document glass and the underside of the document

 

 

cover, see operation manual for copier.

 

 

 

 

 

The set original scanning size is smaller than the actual

 

 

original size.

 

 

→ Set the actual original size.

 

 

If you intentionally selected a size setting smaller than the actual

 

The scanned image is clipped.

original size, take into consideration the part of the original that

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you wish to scan when placing the original. For example, if the

 

 

 

actual size is 8-1/2" x 11" and you selected 5-1/2" x 8-1/2" for the

 

 

size setting, place the original so that the part that you wish to

 

 

scan is within the 5-1/2" x 8-1/2" area indicated by the guides on

 

 

the far left side of the document glass.

 

 

 

 

 

The original was not placed in the correct orientation.

 

The scanned image is upside down

→ Place the original in the correct orientation. (See operation

 

manual for copier)

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or on its side.

To rotate the image 90 degrees, touch the [ORIGINAL] key in the

 

 

initial screen and then touch the "ROTATE THE IMAGE 90

 

 

DEGREES" checkbox to make a checkmark appear.

 

 

 

 

 

The viewer program used by the recipient does not

 

 

support the format of the received image data.

 

The received image data cannot be

→ Try selecting a different file type (TIFF or PDF) and/or a different

 

compression format (NONE, MH (G3), MMR (G4)) when sending

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opened.

the image data.

 

 

Otherwise, have the recipient use Sharpdesk or a viewer

 

 

program that supports the above combinations of file types and

 

 

compression formats.

 

 

 

 

When the same file name is used for

The first file may still remain in the cache of the file server

 

two successive Scan to FTP

client. Disable use of the cache in the client software.

—

transmissions, the second file is not

 

 

 

sent.

 

 

 

 

 

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