TROUBLESHOOTING

Message

 

Solution

Page

YOUR FILENAME IS WRONG.

The characters ¥/;:*?"<> cannot be used in a file name. Select a

—

 

 

 

 

name that does not use those characters.

 

 

 

 

 

 

 

 

 

 

 

NO MATCHING ADDRESS

 

There are no addresses in the LDAP server that match your search

 

FOUND.

 

text. Select a different server or change the search text.

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PRESS [OK] THEN [SEARCH

 

 

 

AGAIN].

 

 

 

 

 

 

 

 

 

UNABLE TO ACCESS THE

 

The server settings are not configured correctly. Check the server

 

SERVER.

 

settings.

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CHECK SERVER ADDRESS ON

 

 

 

DEVICE WEB PAGE.

 

 

 

 

 

 

 

 

 

THE ADDRESS LIMIT HAS

 

The maximum number of destinations that can be selected for a

 

BEEN REACHED.

 

single Scan to E-mail transmission is 100. Do not select more than

—

NO MORE ADDRESSES CAN BE

100 destinations.

 

ENTERED.

 

 

 

 

 

 

 

 

THE MEMORY BECOMES FULL.

The memory became full while scanning the originals. If you wish to

 

SCANNED DATA IS

 

send just the originals that were scanned, touch the [SEND] key. If

—

TRANSMITTED.

 

you wish to cancel the entire transmission, touch the [CANCEL]

 

 

 

 

 

 

key.

 

 

 

 

 

 

NO RESPONSE FROM SERVER.

The scanned image was not sent because the server was busy or

 

COMMUNICATION

 

there was too much traffic. Wait briefly and then try again.

—

TERMINATED DUE TO

 

 

 

 

 

TIMEOUT.

 

 

 

 

 

 

 

 

 

NETWORK ERROR

 

The scanned image was not sent because the directory of the

 

THE DIRECTORY NAME OF FTP

destination FTP server was not correct. Make sure that the correct

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SERVER IS INVALID.

 

FTP server information is configured in the Web page.

 

 

 

 

 

 

 

SERVER ACCESS DENIED.

 

The scanned image was not sent because a connection to the

 

CHECK ACCOUNT

 

server could not be established. Make sure that the SMTP server

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INFORMATION ON DEVICE WEB

settings or FTP server settings in the Web page are correct.

 

PAGE.

 

 

 

 

Make sure that your login name and password are correct.

—

 

 

 

 

 

 

 

 

 

 

NETWORK ERROR. (

 

 

)

Turn off the power and turn it back on. Consult with your network

 

 

 

CONSULT YOUR KEY

 

administrator to make sure that no problems exist on the network or

 

OPERATOR OR SYSTEM

 

in the server. If the error is not cleared after turning the power off

—

ADMIN. FOR SPECIFIC

 

and on, write down the 2-digit main code and 2-digit sub-code, turn

 

INFORMATION.

 

off the power, and contact your dealer.

 

 

 

 

 

 

 

Error codes

If a transmission error occurs when you send a scanned image, a message informing you of the error and an error code will appear in the touch panel on the machine.

Error Code Table

Error Code

Description of the Error

 

 

CE-01

An interface hardware error has occurred.

 

 

CE-03

The server was down during the scanning of the original.

 

 

CE-00

An error other than the above has occurred.

 

 

IF YOUR E-MAIL IS RETURNED

If a Scan to E-mail is not successfully transmitted, an e-mail informing you of this fact is sent to the sender selected at the time of transmission. If this happens, read the e-mail and determine the cause of the error, and then repeat the transmission.

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